Vice President Claims - Cincinnati, Ohio, OH
1 day ago
Job description
Full-time
Description
The Vice President of Claims- Corporate Risk provides strategic leadership and oversight of claims services across all lines of commercial insurance. This individual plays a critical role in advocating for clients during complex claims processes, managing large and high-severity losses, and partnering with internal teams to deliver exceptional value-added service. The role emphasizes claims advocacy, technical coverage expertise, and client-centered solutions to drive optimal claim outcomes. This individual will oversee the claims team, serving as a subject matter expert, while providing guidance, training, and development across the department.
OBJECTIVES AND ESSENTIAL JOB DUTIES:
- Promote and deliver exceptional "Claims Advocacy" service by viewing claims from the client's perspective.
- Manage analysis, investigation, evaluation, and negotiation of complex claims across multiple lines (including D&O, E&O, EPLI, and Cyber).
- Oversee high-severity losses and provide strategic guidance on key accounts.
- Support Senior Risk Consultants and Analysts with proactive claims strategies and communication plans.
- Provide insights for client presentations by assisting with loss and risk analysis.
- Lead claims review sessions for Risk Management clients, including preparation and participation.
- Serve as a liaison and advocate in complex coverage disputes.
- Maintain and evaluate insurance carrier performance records.
- Collaborate with underwriting teams to improve claim outcomes and client satisfaction.
- Assist in the execution of Annual Service Plans and strategic claims initiatives.
- Contribute to policy, contract, and handbook reviews in support of client decisions.
- Mentor and develop claims personnel and ensure departmental alignment with client-focused goals.
- Ensure consistent, strategic communication with clients and carriers.
- Champion client objectives through accurate claim analysis and advocacy.
- Ensure all client-facing materials and services meet high standards of clarity and consistency.
- Remain informed on industry trends and legislation affecting client risk exposure.
KEY COMPETENCIES:
Leadership: Provides clear direction, mentorship, and motivation to the claims team.
Strategic Thinking: Identifies innovative solutions to enhance client objectives and service delivery.
Claims & Coverage Expertise: Deep knowledge of P&C coverages, claim procedures, and legal theories.
Client Advocacy: Builds trust and long-term partnerships through exceptional service and sound guidance.
Execution: Manages multiple priorities using effective project management skills.
Critical Thinking: Uses data and insight to evaluate claims scenarios and drive informed decisions.
Collaboration: Works seamlessly across departments to ensure consistent and integrated client service.
Adaptability: Remains flexible and responsive in a fast-paced, evolving environment.
Requirements
EDUCATION and/or EXPERIENCE:
- Bachelor's Degree
- 5+ years of property and casualty claims experience, preferably across multiple lines
- Proven leadership experience
- Proven track record managing complex, high-value commercial claims
- Experience consulting clients
- Experience with D&O, E&O, EPLI, and Cyber claims strongly preferred
- Proficient in Microsoft Word and Excel
- Active Property & Casualty licensure required, or willingness to obtain within the first three months of employment
- Ability to travel up to 35%
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