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    VP, Client Service - Philadelphia, United States - Bounteous

    Bounteous
    Bounteous Philadelphia, United States

    3 weeks ago

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    Description

    We are looking for a VP, Client Service based in Philadelphia to join our Dining (Restaurant and C-Store) Business Unit.

    This role will be allocated to a single client, focused on optimizing teams, fostering client relationships, and driving business growth.

    The ideal candidate is a strong strategic thinker with experience operating both as a leader of client relationships and of pitches.

    Role and Responsibilities


    • Oversee a strategic client account comprising $12MM+ in revenue
    • Promote strong partnerships and establish trusted relationships with key decision-makers in client organizations, including C-suite
    • Deliver client-focused solutions that align with their business goals and objectives
    • Support the growth of the clients' business through new ideas, utilizing agency and network resources
    • Provide independent thinking to clients and internal teams to suggest new, unexplored solutions to client challenges; identify new opportunities and strategies to explore
    • Partner with other disciplines to evolve agency workflow as necessary to meet challenges unique to the business
    • Actively solicit feedback from clients, strategic partners, and leaders across the team
    • Protect and grow agency revenue stream by demonstrating agency value consistently and proactively with clients
    • Resolve client revenue challenges or any client relationship disparities toward a financially positive and client-building solution
    • Independently assess team make-up; identify gaps and optimizations necessary to deliver an optimal client experience
    • Mediate internal and client issues as necessary
    • Coach, mentor, and grow the next level of leaders
    • Serve as an internal and external spokesperson for Bounteous
    • Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement
    Preferred Qualifications


    • 14+ years of client service, digital sales, social media, digital media, and account management experience
    • Excellent business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
    • Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
    • Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
    • Experience managing relationships in leveraging a global delivery team
    • BA/BS degree or equivalent consulting agency experience preferred
    $168,000 - $241,000 a year

    Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs.

    The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.

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