Customer Support - Richardson, United States - Lennox International

Lennox International
Lennox International
Verified Company
Richardson, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job description:


We are seeking a process and detail-oriented Vendor Recovery Representative to evaluate and process warranty claims for aftermarket parts and components used in our equipment.

Part of this role will include referring highly unusual situations to escalation leadership for review and reconciliation. Additionally, the person in this role will assist with training, updating documentation, reporting, and special projects.

Duties include, but are not limited to:

  • Submitting warranty claims with aftermarket parts and component suppliers.
  • Tracking warranty recovery credits due and credits paid with Lennox Account Payable.
  • Initiating authorizations and vendor return shipping information for Lennox Stores and Warehouse teams.
  • Researching the recovery process of new vendors and establishing and communicating those procedures for the Warranty, Stores, and Warehouse teams, and customers.
  • Processing product registrations and managing the registration process for the Lennox Residential Heating & Cooling team's national accounts.
  • Supporting the Warranty team as needed.
  • Additional special projects as assigned.

WHAT WE ARE LOOKING FOR:


  • Requires a high school diploma or an equivalent combination of education and experience. Bachelor's degree preferred.
  • Requires at least 4 years related experience.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Suite, with the ability to utilize PivotTable and VLOOKUP functions within Excel.
  • Strong time management skills, detailoriented, and efficient data entry.
  • Must have a working knowledge of warranty review processes.
  • Able to handle multiple tasks, stay organized, and focused on details.
  • Provide great customer service focusing on building relationships.
  • Able to work independently and in a team environment.
  • Basic Financial acumen.

Pay:
$50, $60,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 4 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Relocate:

  • Richardson, TX: Relocate before starting work (required)

Work Location:
In person
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