Associate Product Manager - Middletown, United States - Agile Legal

Description

As part of our ongoing efforts to optimize our internal processes and streamline operations, we are implementing a new Operations Management System (OMS).

We are seeking a talented and innovative individual to lead the implementation, business analysis, optimization, and ongoing management of this system.

• Lead the implementation and management of the new Operations Management System, including development, business requirements, and integration with existing systems.
• Collaborate with crossfunctional teams to define requirements, develop workflows, and establish best practices for system usage.
• Provide training and support to endusers to ensure successful adoption and utilization of the system.
• Monitor system performance, identify areas for improvement, and implement enhancements to optimize efficiency and effectiveness.
• Serve as the primary point of contact for all systemrelated inquiries and issues and liaise with vendors as needed for support and troubleshooting.
• Develop and maintain documentation, user guides, and training materials for the system.
• Stay informed about industry trends and best practices related to operations management systems and recommend innovations and improvements as appropriate.
• Suggesting product enhancements to improve user experience
• Performing quality assurance controls on products
• Coordinating with the engineering department to deliver functional solutions

• Degree in a related field
• Experience in project management, system implementation, or operations management.
• Proven track record of successfully leading system implementations and driving process improvements.

• Dedicated
• Collaborative
• Thoughtful
• Wellorganized
• Selfmotivated
• Quick learner
• Positive attitude

• Strong technical skills and proficiency in operations management systems
• Detailoriented with strong analytical and problemsolving skills.
• Ability to work independently and collaboratively in a fastpaced environment.
• High verbal communication skills
• Excellent customer service skills