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    Operations - Customer Service Specialist 2 - Contingent - Salt Lake City, United States - Mindlance

    Mindlance
    Mindlance Salt Lake City, United States

    3 weeks ago

    Mindlance background
    Description

    Job Description:

    In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Customer Service.

    Review and analyze basic or tactical Customer Service assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.

    Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements.

    Provide information to client personnel in Customer Service.


    Required Qualifications:

    2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.


    Part of Pilot Program
    M-F 7am to 6pm
    30 days of onsite training

    • 5 days on/ 5 days remote after training is complete

    Job Summary:

    • Will be working with Client customers to address brokerage complaints

    Top Skills

    • Series 7 required
    • MUST BE ACTIVE (or within 2 year window so it may be reactivated quickly)
    • Brokerage operations experience
    • Customer service experience
    • Microsoft Products
    • Strong Verbal/ written communication Skills

    EEO:
    "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
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