Visitor Experience Specialist - Glencoe, United States - Chicago Botanic Garden

Chicago Botanic Garden

Verified Company

Glencoe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Title:
Visitor Experience Specialist

Exemption Status:
Non-Exempt

Department:
Visitor Experience

Reports to:
Manager, Visitor Experience and Visitor Experience Leads

Seasonal, Part-time, approximately six months (noon to 8 p.m.)

POSITION OVERVIEW:

Support all aspects of the visitor experience. This includes onsite purchases related to admission, memberships, membership upgrades, tickets for visitor events and programs, and registrations for classes in the Joseph Regenstein, Jr. School of the Chicago Botanic Garden.
Interact with visitors using exceptional customerservice standards and address their needs promptly. Develop a proficiency in Garden information and literature and resources available. Proactively and professionally answer questions and provide directions concerning classes, exhibitions, shows, and gardens.
Develop a detailed command of the Garden membership structure and professionally answer membership questions and assist members in resolving membership concerns.
Enhance the visitor experience by providing exceptional customer service.

RESPONSIBILITIES:

In this role you will be responsible to:

Serve as a visitor experience specialist at multiple sales and redemption areas that support admission, membership, event ticket and class sales. Handle all tasks efficiently, including the sale of admissions, new memberships, renewal of current members, database look-up, event ticket sales, and general information.
Work closely with Visitor Experience leads and manager to develop proficiency in the ticketing software to support daily purchases of admissions, memberships, event ticket sales, and garden classes. Redeem tickets and memberships at designated redemption areas to ensure accurate visit statistics.
Assist in daytoday operational procedures, including daily revenue reports, cash handling, and the opening and closing of all systems including the cash register and the computerized network.
Monitor visitor materials and displays in and around the Membership Desk and Guest Services. Maintain the cleanliness and appearance of each area.
Monitor all Garden alarms and emergencies in conjunction with Garden Security including:
911 calls
Fire, elevator, and bonsai alarms
Weather alerts and notification to staff
Assist the Visitor Experience manager and leads in stocking/inventory control and other duties/projects as assigned.
Develop proficiency in the ticketing system (Galaxy) and Membership database (Raiser's Edge). Assist in the development and administration of sales programs.
Participate in member and sales events.
Maintain strong team relationship with Member and Donor Services and establish good working relationships with Visitor Operations, the Call Center, custodial, and outsourced food and retail operations.

Chicago Botanic Garden Values & Behaviors:

VALUES

_ As an organization, we _

BEHAVIORS

_ As an organization, we _

Prioritize a culture of GROWTH.
We commit to remaining curious in how we approach our work.

Create and maintain spaces for learning.
Test new ideas and are willing to take risks to achieve our vision.
Collaborate to strengthen our skills and impact.
Demonstrate perseverance and humility as we work toward our longterm impact.

Seek to UNDERSTAND.
We seek to understand others from their perspective.

Provide opportunities for input and feedback from others.
Actively listen to all points of view.
Consider individuals' lived experiences.
Advocate for and protect time for reflection especially during times of conflict or confusion.

See one another through a lens of RESILIENCE.
We believe that all individuals can experience good outcomes with support.

Give others the space to balance work and personal needs.
Support others and demonstrate empathy especially during challenging and stressful times.
Seek opportunities to learn from and about one another.
Ask questions about and anticipate the needs of others.

Build TRUST through TRANSPARENCY.
We hold ourselves and others accountable by centering decision making that honors all people.

Communicate information in a timely manner.
Provide clarity in complex situations with the goal of common understanding.
Discuss both positive and negative outcomes openly.
Evaluate the impacts of our actions.

QUALIFICATIONS:

A minimum of one year of experience in sales and customer service.
The flexibility to work at least one weekend day per week, some holidays, some evenings, and to flex hours when necessary for proper frontline coverage.
Experience with nonprofit membership and/or development a plus.
Microsoft Office skills.
Database software experience—Raiser's Edge and Galaxy preferred.
The ability to handle cash and credit card receipts with integrity.
The ability to work independently to problem solve on the spot during events.
A positive attitude and adaptability to