- Report to work with a clean uniform and appropriate nametag at the scheduled time.
- Provide a warm welcome to all guests using Forbes/Mirbeau approved standards.
- Verify room statuses, daily reservations, and note/follow up with special requests on the pass-on log.
- Perform daily checklists/tasks, count drawers, and prepare daily guest deliveries and amenities.
- Register arriving guests, check-in, create key cards, direct and escort guests to their rooms.
- Check-out departing guests, process payments, and answer billing questions.
- Answer phone calls, transfer calls to appropriate department, answer emails, update daily pass-on logs and company newsletters.
- Be informed of all resort services, outlets, hours of operation, and facilities to up-sell the facilities and provide information to guests.
- Communicate with all departments on the billing of guest amenities during their stay.
- Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
- Maintain the front desk and office in an orderly and organized way.
- Communicate all property happenings to the next shift.
- Attend all scheduled meetings as deemed necessary by the resort.
- 401K with a company match
- Medical, Dental, Vision and Life Insurance Plans
- Career advancement potential within company
- Paid time off for full time and part time employees, along with holiday pay
- Employee Assistance and Anniversary programs
- Discounted rates for services within Spa and Resort
- Work performance incentives
-
Guest Services Agent
2 weeks ago
Mirbeau Inn & Spa Skaneateles, United StatesJob Description · Job DescriptionGuest Services Agent - Mirbeau Inn & Spa · Weekend & Evening Shifts · About Us · For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mir ...
-
Customer Service Gate Agent
1 day ago
Piedmont Airlines Syracuse, United States Part timeWe can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To con ...
-
Customer Service Gate Agent
10 hours ago
Piedmont Airlines Syracuse, United States Full timeWe cant wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To con ...
-
Guest Service Agent
14 hours ago
The Parkview Hotel Syracuse, United States Full timeThe Parkview Hotel The Parkview Hotel is in the heart of it all, between Syracuse University and Downtown Syracuse, offering travelers the perfect combination of comfort and service in a boutique hotel that's clearly individual. · The Parkview Hotel is currently seeking a Guest S ...
-
Customer Service Agent
4 weeks ago
FedEx Express South Holland, United StatesThe schedule for this position is Monday - Saturday 200pm - 800pm with an additional day off during the week Part-Time Non DOT Hourly pay is $20.34 per hour Paid weekly Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, p ...
-
Account Representative
2 weeks ago
Douglas Hill - State Farm Agent Skaneateles, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our busin ...
-
Office Representative
4 days ago
Douglas Hill - State Farm Agent Skaneateles, United StatesJob Description · Job DescriptionPosition Overview · I am seeking dynamic insurance professionals for the office of Douglas Hill - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a mo ...
-
PT Ramp Service Agent SYR
2 weeks ago
TREGO DUGAN AVIATION of GRAND ISLAND, Inc. Syracuse, United StatesStarting wage $16.00 per hour Paid Time Off · Flight Benefits · Must have a valid driver's license · Must pass a 10-year background check and pre-employment drug test · Available to work nights, weekends, and holidays · Must be able to complete required training · General ...
-
Guest Services Supervisor
2 weeks ago
Mirbeau Inn & Spa Skaneateles, United StatesJob Description · Job DescriptionGuest Services Supervisor - Mirbeau Inn & Spa · About Us · For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a ...
-
Senior Principal Software Engineer
1 day ago
Baxter Skaneateles Falls, United StatesThis is where you save and sustain lives · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves out ...
-
Cashier Part Time
6 days ago
BJ's Wholesale Club Sennett, United States Part timeThe Benefits of working at BJ's · • BJ's pays weekly · • Generous time off programs to support busy lifestyles* · o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty · • Benefit plans for your changing needs* · o Three medical plans**, Health Reimbursement Account ...
-
Guest Services Supervisor
2 weeks ago
Mirbeau Inn & Spa Skaneateles, United StatesGuest Services Supervisor - Mirbeau Inn & Spa · About Us · For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination ...
-
Bank clerk
1 week ago
NovaTech Solutions Cortland West, United StatesCortland West is looking for a full-time/part-time Banker/Insurance Agent (m/f/d) in Wetzlar. Apply online now and become part of our sales team. At TARGOBANK, we strive to be a different kind of employer. We are looking for individuals who can help our customers seize opportunit ...
-
Claim Specialist- Property Field Inspection
6 days ago
State Farm Mutual Automobile Insurance Company Fleming, United States· Claim Specialist- Property Field Inspection · US-NY-Auburn · Job ID: · Type: Regular Full Time · # of Openings: 1 · Category: Claims and Investigation · Auburn, NY · Overview · Build your career at one of the top companies for professional growth in the U.S. Khakis optional. ...
-
Utility Clerk Part Time
3 weeks ago
BJ's Wholesale Club Fleming, United States Part timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their a ...
-
Claim Specialist- Property Field Inspection
3 hours ago
State Farm Mutual Automobile Insurance Company Auburn, United StatesJob Description · Claim Specialist- Property Field Inspection · US-NY-Auburn · Job ID: · Type: Regular Full Time · # of Openings: 1 · Category: Claims and Investigation · Auburn, NY · Overview · Build your career at one of the top companies for professional growth in the U.S. Kh ...
-
Claim Specialist- Property Field Inspection
6 days ago
State Farm Mutual Automobile Insurance Company Auburn, United StatesJob Description · Claim Specialist- Property Field Inspection · US-NY-Auburn · Job ID: · Type: Regular Full Time · # of Openings: 1 · Category: Claims and Investigation · Auburn, NY · Overview · Build your career at one of the top companies for professional growth in the U.S. Kh ...
-
Tire Sales and Installation TM Part Time
2 weeks ago
BJs Wholesale Club Sennett, United States Part timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their a ...
-
Associate Optometrist
2 weeks ago
Wal-Mart Auburn, United StatesPosition Summary... · It's time to see optometry through a new lens. Walmart is revolutionizing healthcare and this your chance to be part of it. A Walmart Associate Optometrist is the clinical partner to the Vision Center Manager, and core to our mission of advancing eyecare aff ...
-
Registered Nurse
3 weeks ago
STG International Auburn, United StatesSTGi is currently seeking a Registered Nurse Care Manager to provide services at our Community Based Outpatient Clinic. The primary purpose of this position is to serve as the Registered Nurse Care Manager, who represents the interests of Veteran patients in all areas of the clin ...
Guest Services Agent - Skaneateles, United States - Mirbeau Inn & Spa
Description
Guest Services Agent - Mirbeau Inn & SpaWeekend & Evening Shifts
About Us
For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.
Job Summary
This role plays an important part in ensuring guests are given an exceptional experience during their stay. The Guest Service Agent's main focus is to be one of the friendly faces and a resource when registering arriving guests and checking out departing guests. You will also be expected to respond to questions and follow through on specific guest requests until the highest level of satisfaction is achieved.
Pay Rate: $17/hour Part Time
Responsibilities
Requires a neat appearance, pleasant personality, and ability to deal effectively with the resort, staff, and public. Oral, written communication, computer, and organizational skills are required. Must be able to stand for long hours and multitask under pressure. Experience with Property Management Systems (PMS), customer service, and hotel/resort operations preferred.
Employee Perks & Company Incentives
