Solution Consultant – Interactive - US - Georgia - Virtual

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our ...

Job description

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team.  With team members around the world, Candescent is an equal opportunity employer.

About Candescent

Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core.

With strong backing from Veritas Capital, we are on a mission to modernize the future of banking through cloud-native architecture, AI, and data-driven personalization.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of integrated solutions. Our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly connecting custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

We are a performance-driven, values-anchored team that appreciates agility, transparency, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and the ability to elevate a brand through the delivery of consistent and reliable results. Candescent is an equal opportunity employer.

Job Summary

As a Solution Consultant – Interactive & Branch, you will serve as a key technical advisor and product expert, working closely with sales, product, and implementation teams to provide tailored solutions for our interactive teller and branch clients. You will engage with financial institutions to understand their business needs, demonstrate product capabilities, and guide them through the solution adoption process.

The ideal candidate will be an organized, proactive professional capable of managing their workload and prioritizing tasks in a fast-paced start-up style / private equity environment.

Key Responsibilities and Deliverables

What you will be responsible for and what you will do:

• Act as a trusted advisor to prospective and existing clients, understanding their branch transformation needs and challenges.
• Represent our Channel Services Platform (CSP) throughout the sales process by preparing and delivering effective demonstrations, presentations and technical workshops reflective of client and prospect strategic goals and key business drivers for Digital Banking as it relates to the retail and business experience.
• Understand our CSP strategic direction and roadmap; present current and future functionality tied to business value; and communicate updates to the Sales and Partner teams.
• Work closely with the sales team to provide pre-sales technical expertise, including responding to RFPs/RFIs.
• Collaborate with product management and development teams to relay customer feedback and influence future product enhancements.
• Assist in the implementation process by ensuring the proposed solutions align with client expectations and technical requirements.
• Develop and maintain strong relationships with key stakeholders at financial institutions.
• Stay up to date on branch transformation trends, regulatory requirements, and emerging technologies to provide thought leadership.
• Provide answers to questions about our Channel Services Platform and strategy as they are presented by prospects, clients, and internal team members via a portal.
• Create and maintain up-to-date resources for others with the organization. This is inclusive of but not limited to PowerPoint presentations, recorded sales demonstrations, industry articles, and the interactive sales demo.
• Convey customer and prospect feedback specific to the Interactive Teller and Branch solutions, amongst other solutions, to the broader team through proactive and ongoing communication.  In addition, be an advocate within the field to articulate the Platform's strategic direction and priorities to deliver an outstanding financial institution and end user experience.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 3-7 years of experience in a Solution Consulting, Pre-Sales, or Business Analyst role within the interactive teller, branch or fintech industry.
• Excellent presentation and communication skills, with the ability to translate technical concepts into business value.
• Experience with cloud-based banking solutions, mobile banking, payments, and security best practices is a plus.
• Ability to convey authority and expertise to effectively work with prospects and clients in speaking about cash management operations including ACH/wires processing, cash flow forecasting, transaction management, settlement/reconciliation, etc.
• Excellent and proven presentation skills for both onsite and virtual delivery
• Strong organizational, collaboration, and written/oral communication skills
• Solid time management skills with the ability to work independently
• Ability to work collaboratively in a fast-paced, client-facing environment.
• Willingness to travel as needed.

Preferred Distinctions

• Strong understanding of teller and digital banking platforms, core banking systems, APIs, and fintech integrations.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.