Guest Care Specialist - Keene, United States - The Tire Warehouse Inc

The Tire Warehouse Inc

Verified Company

Keene, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

Monro, Inc.
Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO).

The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr.

Tire, Tire Choice, amongst many more regional chains.

Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders.

At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience.

In fact, we're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro - Your Career is Here

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs.

We're looking for motivated individuals at every stage in their career who share our vision.

Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York.

If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro.

Provide exceptional customer service to clients over the phone
Assist clients with inquiries, concerns, and requests
Conduct outbound calls to follow up on customer inquiries and upsell products or services
Perform data entry and maintain accurate customer records
Analyze customer needs and recommend appropriate solutions
Maintain a high level of phone etiquette and professionalism
Communicate effectively in English and Spanish (bilingual)
Collaborate with team members to ensure customer satisfaction

Requirements:

Previous experience in customer service or sales preferred
Strong communication skills, both verbal and written
Proficient in data entry and computer skills
Ability to analyze customer needs and provide effective solutions
Excellent phone etiquette and interpersonal skills
Fluent in English and Spanish (bilingual)
Ability to work in a fastpaced environment

Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Types:
Full-time, Part-time, Temporary, Seasonal

Pay:
$ $18.00 per hour

Benefits: