Case Manager - Boston, United States - Heading Home

Heading Home Boston, United States

3 weeks ago

Description

Job Details

Job Location
Administrative - Boston, MA

Position Type
Full Time

Education Level
2 Year Degree

Salary Range
$ $24.00 Hourly

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Nonprofit - Social Services

Description

Job Title: Case Manager - Supportive Housing
Reports To: Program Manager
Location: Boston, MA 02115
Position Type: Full Time, Salary Non-Exempt
Salary Range: $24.00 per hour

Retention Bonus: $1,500 ($750 paid after 6 months, $750 paid after 12 months)

Overview

The Case Manager provides case management to formerly homeless individuals and provides assistance and connection to services. This Case Manager supports clients in remaining stably housed in apartments in a scattered site model. Using Motivational Interviewing and a collaborative approach, the Case Manager works with clients to develop and monitor individual service plans (ISP) which include educational, vocational, medical, life skills and housing goals. The Case Manager will also assist program participants to obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to CORI mitigation, credit repair, and assistance with financial applications.

Essential Job Functions

Work with clients to develop Individual Service Plans (ISP) which include financial, mental health, physical health, legal, educational, vocational, and life skills goals
Meet with clients regularly to review ISP progress and plan next steps;
Make referrals to community programs and assists clients in obtaining resources and services for areas on the client's ISP and as needed to address barriers to independent living.
Develop partnerships and serve as a liaison with community-based organizations, and attend meetings with such organizations as needed
May assist clients in finding housing options
Assist client with move-in transition supports, including but not limited to: furniture and furnishings assistance, budget support, and other resources and services as needed
Document all interactions with clients utilizing appropriate reporting mechanisms, including our Health Management Information System/Efforts to Outcomes web-based data collection system
Attend staff meeting, supervision, and trainings as required
Attend the Community of Practice (COP) meeting a minimum of once per month
Attend Motivational Interviewing training and puts the skills and techniques into practice with clients
On-Call Rotation Required
Completes reports for program as needed
Performs other tasks as requested by the Program Manager, Director of Individual Services or the Executive Director;
Observes all agency rules and policies

OTHER ESSENTIAL FUNCTIONS

Sitting, standing, traversing, thinking, speaking, writing, typing, computer work, concentrating, interaction with others.

WORK ENVIRONMENT

Normal for an office environment with travel between programs required. Shared office in an open area within a large office building. Office is open to the public and visitors only by appointment. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning. Should include noise level, physical demands such as bending, sitting, lifting up to 25lbs

EEO STATEMENT/ AFFIRMATIVE ACTION

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Qualifications

Associate's Degree and four years related work experience or Bachelor's Degree with two years related work experience; Master's Degree preferred; Any combination of experience & education that equips the candidate to perform above mentioned requirements
Experience with crisis intervention regarding issues such as homelessness, mental health, and substance abuse; housing barriers including legal, financial, psychological and criminal;
Willingness to accompany clients as needed to appointments;
Willingness to work as part of a team to promote the goals of the agency;
Sensitive & Compassionate to the needs of the homeless, low income and diverse populations;
Excellent time management, organizational and communication skills;
Valid MA driver's license and car preferred; ability to travel independently between sites and necessary appointments.
Able to communicate effectively, orally and in writing
Ability to work with computers to input and manage data;
Knowledge of community resources a plus
Understanding of case management concepts and best practices
Ability to manage multiple tasks and crises
Participate in On-call rotation required

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