Noc Tier 2 - Washington, United States - New River Systems Corporation

Description

(Mid Shift 14:00-00:00; Wed-Sat)


Clearance:
TS/SCI with ability to obtain a CI Poly


Location:
Washington, DC


Description:

As a Tier 2 NOC Network Administrator, you'll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and perform platform upgrades.

You are expected as one of the leaders on the Network team to coordinate ticket acceptance and resolutions. You will develop technical resolution reports for critical outages in the Network.

In this role the Network Administrator will be responsible for:

• Performing System patching and IAVA patches to network routers and switches.
• Performing IOS and Software upgrades.
• Draft Standard Operating Procedures (SOP) for network operations.
• Troubleshooting systems failures and accessibility problems within the network to our services.
• Monitoring network performance, track usage and develop capacity planning reports.
• Making recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
• Uses experience and knowledge articles to understand/implement potential workarounds.
• Updates knowledge articles and handles "how to" questions.
• Support KM management by entering solutions into the Solutions database.
• Support engineering design data calls.
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Preform Network ticket resolution.
• Support Network ticket closure across Network OPS staff to include:
• Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
• Use administrative access to the network to provision new switches, router, VLANs and Krypto.
• Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
• Routing Service Requests to the appropriate organization required for incident resolution.
• Performs root cause analyses.
• Completes problem resolutions associated with incident ticket(s).
• May configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Required Qualifications:

• IAT II

Experience/Education:

• Degree and Years of Experience Criteria
• High School Diploma/GED plus 9 years of experience
• Associate Degree plus 7 years of experience
• Bachelors Degree plus 5 years of experience
• Masters Degree plus 3 year of experience
• PhD plus 1 year of experience