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Director of Infrastructure Services - Sioux Falls, United States - Fordham University
Description
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools.
It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off.
Title of Position
Title of Position
Director of Infrastructure Services
Position Number
Position Number
A01610
FLSA
FLSA
Exempt
Scheduled Hours Per Week
Scheduled Hours Per Week
35
Department
Department
DevOps Infrastructure
Campus
Reporting to the Associate VP DevOps, the Director, Infrastructure Services is responsible for architecting, implementing, availability, maintenance and security of all campus networking, Internet connectivity and IP telephony services.
The Director of Infrastructure Services analyzes network metrics and recommends upgrades/changes; assesses the organization's current and future network needs in relation to university goals.
The Director leads a team with the skill set to respond to the strategic goals of the university community in relation to data communications, with a commitment to customer service, following industry standards and service delivery.
This position may require occasional evening, weekend, and holiday hours.
Essential Functions
Collaborates with senior leadership to develop and execute a comprehensive strategy for campus networking, Internet connectivity, and IP telephony services that supports the university's mission and goals.
Leads the design, implementation, and maintenance of scalable, secure, and reliable infrastructure solutions to ensure continuous availability and optimal performance of networking and telephony services.
Regularly assesses network performance metrics, identifies bottlenecks and areas for improvement, and recommends and implements upgrades and changes to enhance efficiency and meet evolving needs.
Provides strong leadership and direction to the infrastructure services team, fostering a culture of collaboration, innovation, and continuous learning to drive excellence in service delivery and support.
Actively engages with university stakeholders to understand their wired and wireless networking and telephony requirements, prioritizes initiatives, and ensures alignment with organizational objectives, fostering strong relationships and trust.
Ensures compliance with relevant regulations and standards governing networking and telephony services, and implements robust security measures to safeguard data and infrastructure against threats and vulnerabilities.
Essential Functions NoteEssential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities
Management Responsibilities
Provides strategic leadership and supervises others who supervise.
Responsible for hiring, training, developing, managing performance, administering corrective action, makes compensation decisions and for managing strategic views at a high level.
Additional FunctionsManages relationships with vendors and service providers, negotiates contracts, and oversees service level agreements to ensure the delivery of high-quality and cost-effective solutions and services.
Develops and manages budgets for infrastructure projects, resources, and operations, tracking expenses and ensuring fiscal responsibility while maximizing the value and effectiveness of investments.
Stays abreast of emerging technologies, trends, and best practices in networking, telephony, and related fields, and evaluates their potential impact and relevance to the university's infrastructure and operations.
Develops and maintains comprehensive disaster recovery and business continuity plans ensuring rapid response and minimal disruption in the event of system failures or disasters.
Develops and delivers training programs and documentation for end-users and technical staff on networking and telephony systems, processes, and best practices to promote adoption and proficiency.
Drives continuous improvement initiatives across infrastructure services, soliciting feedback, measuring performance, and implementing process enhancements to optimize efficiency, reliability, and user satisfaction.
Ensures a focus on sustainability in the acquisition of network hardware.Required Qualifications:
Education and Experience
Bachelor's degree in computer related field, or in lieu of degree, 8+ years relevant experience.
Minimum of 5 years of relevant experience supporting and operating 3 or more current technologies, such as:
SD- WAN , firewall management, network architecture, artificial intelligence, cloud environment Salesforce, Google Workspaces, Form Assembly, Azure AD, Office 365, Zoom, ServiceNow, and Acoustic.
Required Qualifications:
Knowledge and Skills
Certification in relevant fields such as network design and operations
Preferred Qualifications
Demonstrated understanding of Fordham's culture and environment, as well as the technical, business, and cultural environment of higher education in general.
Experience with Higher education or similar industries from a functional and technical perspective.The ability to analyze and identify functional and technical opportunities, risks, and issues and direct others on the appropriate course of action.
Excellent communication and presentation skills.Strong analytical and technical problem-solving skills.
Independent management of own workflow and work outcomes.
Ability to interact professionally with staff, faculty, and students.
Interaction and collaboration with vendors.
Minimum Starting Salary
Minimum Starting Salary
$144,000
Maximum Starting Salary
Maximum Starting Salary
$180,000
Note
Note
Salary is commensurate with qualifications, experience, and skills.
Is this a Union position?
Is this a Union position?
No
Posting Number
Posting Number
A620P
Number of Vacancies
Number of Vacancies
1
Start Date
Start Date
04/22/2024
Posting Date
Posting Date
04/23/2024
Special Instructions
EEO Statement
Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.
Fordham University is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Physical Activity and Work EnvironmentPhysical Activity
Sitting
Often
Repetitive Hand Motion (such as typing)
Repetitive Hand Motion (such as typing)
Nearly Continuously
Hearing, Listening, Talking
Nearly Continuously
Standing
Standing
Often
Walking
Walking
Often
Bending, Stooping, Kneeling, squatting, Crouching, Crawling
Bending, Stooping, Kneeling, squatting, Crouching, Crawling
Not Required
Climbing stairs
Seldom
Climbing ladders
Climbing ladders
Not Required
Reaching overhead
Reaching overhead
Seldom
Pulling, pushing
Pulling, pushing
Seldom
Shoveling
Shoveling
Not Required
Lifting – up to 20 pounds
Lifting – up to 20 pounds
Seldom
Lifting – up to 50 pounds
Lifting – up to 50 pounds
Seldom
Lifting – over 50 pounds
Not Required
Work Environment
Office Environment:
Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
Documents Needed to Apply
Required Documents
Resume
Cover Letter
Optional Documents
Supplemental questions you will be required to answer on the application (No action is needed on this page)
Required fields are indicated with an asterisk (*).
No
No
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