Apheresis Telerecruiter I - Baltimore, United States - American Red Cross

American Red Cross

Verified Company

Baltimore, United States

10 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.

Are you ready to be part of the world's largest humanitarian network?_

Join us—Where your Career is a Force for Good

Job Description:

WHY CHOOSE US?_

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day.

If you share our passion for helping people, join us in this excellent career opportunity. _Work where your career is a force for good._

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers.

From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine
- _ WHAT YOU NEED TO KNOW (Job Overview):_

Contact by telephone current apheresis and/or whole blood donors to recruit for donation.
Schedule appointments to ensure maximum number of donors are scheduled each day.
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
WHERE YOUR CAREER IS A FORCE FOR GOOD_

Standard Schedule:
Remote/ WFH

Sunday 9am5:30pm, Monday
Thursday 9am
5:30pm ( Days Off Friday & Saturday)

Pay Information:

The salary range for this position starts at $15.50/ hr. + Shift Differential
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Scope:
Interact with all levels of management and staff.

Competencies:
The duties and responsibilities mentioned in the job description are representative of the essential functions of the position.

The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles.

Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):_

Education:
High School or equivalent required

Experience:
Up to one-year related experience. Telephone and customer service or telemarketing experience is required.

BENEFITS FOR YOU:_

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.