-
Customer Success Manager
4 days ago
BitGo, Inc. Palo Alto, United StatesBitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving instituti ...
-
Customer Success Manager
5 days ago
Productiv Palo Alto, United StatesProductiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enab ...
-
Customer Success Manager
2 weeks ago
TIBCO Software Palo Alto, United StatesPlatform Services is the team that is responsible for executing projects on behalf of customers: implementation, integrations, customizations, upgrades, etc · Technical Support is responsible for maintaining the ongoing technical and operational relations with our customers and r ...
-
Manager Customer Success
4 days ago
Kohler Ventures Palo Alto, United StatesWork Mode: Hybrid · Location: Hybrid, 2-3 days/week onsite in Palo Alto, CA or NYC · Opportunity: · Kohler Ventures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and home interiors, and an internationa ...
-
Manager Customer Success
6 days ago
Kohler Ventures Palo Alto, United StatesWork Mode: Hybrid · Location: Hybrid, 2-3 days/week onsite in Palo Alto, CA or NYC · Opportunity: · Kohler Ventures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and home interiors, and an internationa ...
-
Customer Success Manager
6 days ago
BitGo, Inc. Palo Alto, United StatesBitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving instituti ...
-
Manager Customer Success
1 week ago
Kohler Palo Alto, United StatesKohler Ventures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and home interiors, and an international host to award-winning hospitality and world-class golf destinations. Ou Manager, Customer Service, Cu ...
-
Customer Success Manager
4 days ago
Mainspring Energy, Inc. Menlo Park, United StatesJob Description · Job Description · Company Overview · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation the linear generator that delivers local, scalable, and fuel-flexible power ...
-
Customer Success Manager
5 days ago
SKAN Menlo Park, United StatesCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opportunity to play a crucial part in ...
-
Partner Success Manager
1 week ago
Spotnana Technology Stanford, United StatesAre you ready for the best destination of your career? · Spotnana is modernizing the infrastructure for the multi-trillion-dollar travel industry. Our groundbreaking travel platform powers next-generation travel experiences for Fortune 100 companies and the world's leading airli ...
-
Customer Success Manager
3 weeks ago
Mainspring Energy, Inc. Menlo Park, United StatesJob Description · Job DescriptionCompany Overview · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to ...
-
Customer Success Manager
1 week ago
SKAN Menlo Park, United StatesCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opportunity to play a crucial part in ...
-
Customer Success Manager
2 weeks ago
SKAN Menlo Park, United StatesCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opportunity to play a crucial part i ...
-
Customer Success Manager
3 days ago
SKAN Menlo Park, United StatesCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opportunity to play a crucial part i ...
-
Customer Success Manager
15 hours ago
Skan Menlo Park, United StatesJob Description · Job DescriptionCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opp ...
-
Customer Success Manager
5 days ago
Swivl Menlo Park, United StatesSwivl is a reflective tools company. We're a passionate, distributed team of technologists, educators, and innovators committed to improving our education system to meet the present and future needs. Over 75,000 schools use our award-winning tools and we just launched a new produ ...
-
Senior Customer Success Manager
6 days ago
CloudEagle Palo Alto, United States[Full Time] Senior Customer Success Manager at (United States) | BEAMSTART Jobs · Senior Customer Success Manager · United States · Date Posted · 01 Jun, 2023 · Work Location · Palo Alto, United States · Salary Offered · $ — $ yearly · Job Type · Full Time · Experience Require ...
-
Enterprise Customer Success Manager
3 days ago
AISERA Palo Alto, United StatesAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...
-
Senior Customer Success Manager
1 day ago
CloudEagle Palo Alto, United States[Full Time] Senior Customer Success Manager at (United States) | BEAMSTART Jobs · Senior Customer Success Manager · United States · Date Posted · 01 Jun, 2023 · Work Location · Palo Alto, United States · Salary Offered · $ $ yearly · Job Type · Full Time · Experience ...
-
Partner Success Manager at Aptos
1 week ago
DAOmatch Palo Alto, United StatesWe are looking for a Partner Success Manager who can provide ongoing support to the larger enterprises we partner with to assist them in integrating and using the Aptos protocol and network. The candidate should be able to contribute to building relationships, implementing new pr ...
Customer Success Manager - Palo Alto, United States - Startup
Description
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions.Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients.
Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin.
In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens.BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world's top cryptocurrency exchanges and platforms.
BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.
Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products.
Responsibilities:
Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
Customer Onboarding:
Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
Relationship Management:
Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
Support:
Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
Product Education:
Educate customers on the features and capabilities of our products/services, helping them to maximize their usage and achieve their goals.
Customer Feedback:
Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.
Skills & Experience:
At least 2+ years of experience with hands-on client facing roles in the technology or finance sectors
Strong desire to learn, curiosity to understand how things work
Motivation to be a champion of customers and represent their voice with empathy
Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
Ability to handle conflicting priorities, creative problem solving skills
Strong written and verbal communication skills
Experience in the cryptocurrency trading, custody space preferred
Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.
Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication.
We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.
Here are some of the benefits of working at BitGo:Competitive base salary, bonus and stock options
100% company paid health insurance for employee, partner and dependents
Up to 5% 401k company match
Paid parental leave, paid vacation
Free custom lunches, dinners and snacks
Computer equipment and workplace furniture to suit your needs
Great colleagues and inspiring startup environment
Benefits may vary based on location
Cryptocurrencies are the most disruptive change the financial services industry has seen in years.
Join us and you'll be able to look back and say you were part of the team that transformed investing.
Pay Transparency Notice:
Depending upon your leveling and location, the compensation for this role averages between $100,000 - $120,000 USD base salary. Equity, an annual performance bonus and the benefits outlined below are also a part of this role's package.
Please mention you found this job on Startup Jobs. It helps us get more startups to hire on our site. Thanks and good luck
Be the first to apply. Receive an email whenever similar jobs are posted.
Ace your job interview
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
#J-18808-Ljbffr