Manager Fraud Claims Analytics - Mount Laurel, United States - TD Bank

TD Bank

Verified Company

Mount Laurel, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Work Location:

Remote Mount Laurel (NJ)

Hours:

40

Pay Details:

$86,840 - $139,360 USD

Line of Business:

Financial Crimes & Fraud Mgmt

The
Manager, Fraud Claims Analytics & Strategy is responsible for representing Fraud Performance Management in initiatives related to Claims, with the primary goal of improving our loss position and determining fraud patterns.

The Manager, Fraud Claims Analytics & Strategy will take the lead in project management to drive changes that improve workflow design, data capabilities, and maximize return-on-investment from a fraud analytics approach.

This role is also responsible for completing data-driven exercises to inform business intelligence, identify gaps and opportunities, and enhance Claims processes.

This is a
Remote opportunity working
Monday - Friday 8:00am to 5:00pm.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Fraud Losses Management

Reviews fraud attacks to understand and address coverage gaps
Participates in quarterly and annual fraud loss forecasting exercises
Develops insights and rules to deliver fraud loss plan
Manages shifting network rules and liability requirements
Uncovers and resolves process gaps throughout the Bank
Provides alert support to address emerging threats

Fraud Rule Management

Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
Changes socialization and adherence to Change Management protocols

Fraud Operational Support

Participates in operational forecasting and capacity planning
Manages fraud case prioritization strategy to optimize returnoninvestment
Manages strategic intent for Operational & Contact processes
Effectively partners with Defect Managers to identify and remediate coverage gaps

Design/Update Monitoring & Reporting

Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
Supports existing monitoring by refreshing reports when data or requirements change

Partner Support - TD Partners Outside of FC&FMG

Supports project intent and ongoing partner projects; provides risk identification and cost estimates
Leverages fraud expertise to help define fraud resilient products and processes
Provides postlaunch IT validation and issue management
Ensures Fraud policy alignment and implementation
Provides monthly partner loss performance updates and participates in review sessions

Support FC&FMG Intent

Outlines data needs for rulewriting and effective management
Reviews and evaluates potential technology investments
Manages model prioritization, business validation and implementation
Supports audit and regulatory requests (data or intent)

Manage External Relationships

Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
Manages daytoday vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Education & Experience:

Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
Master's Degree in a related discipline is preferred
7+ years relevant experience
Knowledge of systems and processes is preferred
Experience with SQL/SAS/Data manipulation tools required
Previous experience with related fraud is preferred
Solid understanding of TD Products and Channels
People management experience is an asset
Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
Conceptual thinker; ability to wade through data and arrive at conclusions
Strong interpersonal skills; comfortable interacting with team members of all levels
Strong communication and presentation skills; ability to communicate complex analyses into technical and nontechnical terms (written and verbally)
Ability to take initiative and work independently under tight timelines
Strong team collaboration skills
Ability to effectively manage multiple projects and priorities simultaneously
Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners

Customer Accountabilities:

Understands and supports the Bank's Customer Service Strategy
Considers the impact of advice and decisions on the wellbeing of the Bank, as well as its customers, its employees and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers
WOW at every opportunity
Leads, coaches and models quality service delivery at every interaction
Supports the ongoin