Customer Service Supervisor - Southlake, TX

Only for registered members Southlake, TX , United States

3 weeks ago

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Job Summary

We re looking for a Customer Service Supervisor who thrives in a fast-paced call center environment and knows how to lead with accountability empathy and data.

Responsibilities

  • Coach mentor and support CSRs to meet performance and quality standards
  • Monitor call quality customer interactions and adherence to procedures
  • Analyze call center metrics provide reporting insights
  • Assist with training onboarding ongoing development
  • Schedule coverage needs

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