Customer Service Supervisor - Southlake, TX
3 weeks ago

Job Summary
We re looking for a Customer Service Supervisor who thrives in a fast-paced call center environment and knows how to lead with accountability empathy and data.Responsibilities
- Coach mentor and support CSRs to meet performance and quality standards
- Monitor call quality customer interactions and adherence to procedures
- Analyze call center metrics provide reporting insights
- Assist with training onboarding ongoing development
- Schedule coverage needs
Job description
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