Service Desk Supervisor - Southlake, TX
1 week ago

Job summary
The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment.Responsibilities
- Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
- Serve as the primary escalation point for service desk incidents and client concerns.
Job description
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