- Ability to multi-task—use of time management
- Attention to detail
- Strong organization skills
- Excellent verbal communication
- Ability to problem solve
- Promptly and professionally answers calls, completes phone intake, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Facilitate optimal consumer access and maximize accuracy of data entry for scheduling and clinical messaging.
- Completes daily phone calls which consist of verifying appointments, rescheduling appointments, initiating treatment or similar duties.
- Verifies Medicaid insurance and assists with other billing matters when required.
- Ability to speak clearly and respond professionally in order to communicate effectively with consumers and staff, provides pre-visit instructions/directions, and relay provider instructions.
- Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances
- Responsible for monitoring Transend Transportation driving routes and clock in times; acting as dispatcher when required
- Participates in improving Call Center performance.
- Actively participate as a positive member of the clinic environment.
- Carry out other duties as assigned.
-
Contact Center Representative
1 week ago
Apple Bank for Savings Garden City, United StatesGarden City, NY · Hybrid · Salary Range: $40,000 - $60,000 · The Contact Center Representative I provides friendly and efficient service to all Apple Bank clients (both internal and external) and is responsible for resolving issues in an efficient and timely manner while adhering ...
-
Access Center Representative
3 weeks ago
PSG Global Solutions Southfield, United StatesUnder general direction, provides support to the system-wide call center that handles large volumes of telephone, web, text chat, e-mail, mail, fax requests from consumers for access/assistance in scheduling diagnostic services, Physician Referral/ A Representative, Retail, Staff ...
-
Call Center Representative
2 weeks ago
Michigan First Lathrup Village, United States27000 Evergreen · Lathrup Village · 48076 · Member Service Center Representative – 365 Live Call Center · Schedule: Five days per week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and the other will be during the work week. · Available Shift ...
-
Call Center Representative
3 weeks ago
Michigan First Lathrup Village, United States27000 Evergreen · Lathrup Village · 48076 · Member Service Center Representative – 365 Live Call Center · Schedule: Five days a week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and one day during the week. · Available Shifts (subject to ch ...
-
Call Center Representative
3 weeks ago
Michigan First Credit Union Southfield, United StatesLocation : Address: · 27000 Evergreen · Location : City: · Lathrup Village · Location : Postal Code: · 48076 · Responsibilities: · Member Service Center Representative 365 Live Call Center · Schedule: Five days per week, 8 hours per day. The two days off per week will inc ...
-
Service Center Support Representative
1 week ago
Enterprise Mobility Sterling, United StatesEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. · Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in ...
-
Member Service Center Representative
3 weeks ago
Michigan First Credit Union Southfield, United StatesLocation : Address: · 27000 Evergreen · Location : City: · Lathrup Village · Location : Postal Code: · 48076 · Responsibilities: · Member Service Center Representative 365 Live Call Center · Schedule: Four days per week, 10 hours per day. The three days off per week will ...
-
Member Service Center Representative
1 day ago
Michigan First Credit Union Southfield, Michigan, United States PermanentLocation : Address: · 27000 Evergreen · Location : City: · Lathrup Village · Location : Postal Code: · 48076 · Responsibilities: · Member Service Center Representative – 365 Live Call Center · Schedule: Five days per week, 8 hours per day. The two days off per week will include e ...
-
Member Service Center Representative
3 weeks ago
TEKsystems Southfield, United States: Sunday Monday off), (1 Wednesday and Saturday off), (1 Tuesday, Saturday off). · Thursday, Sunday off), (1Wednesday Sunday off), (1 has Tuesday and Saturday off). · both have Thursday and Sunday off) · has Tuesday and Saturday off · Both Sunday, Monday off) · Will not hav ...
-
Member Service Center Representative
1 week ago
TEKsystems Southfield, United StatesMember Service Center Representative · PAY: $ $18.00/HR · SHIFT: Choose from the following options: Fulltime · 8am-5pm · 9 am -6 pm · 10 am -7 pm · 11 am -8 pm · 12 am -9 pm · 1 am -10 pm · Midnight-7am · TRAINING: · Training – M-F 8am to 5pm. 3 months. 1 hour lunch. · LOC ...
-
Member Service Center Representative
2 weeks ago
TEKsystems Lathrup Village, United States: · 8-5 – 3 (1 Sunday Monday off), (1 Wednesday and Saturday off), (1 Tuesday, Saturday off). · 9-6 – 3 (1Thursday, Sunday off), (1Wednesday Sunday off), (1 has Tuesday and Saturday off). · 10-7 – 2 (both have Thursday and Sunday off) · 11-8 – 1 - has Tuesday and Saturday off · B ...
-
Member Service Center Representative
2 weeks ago
TEKsystems Southfield, United StatesJob Description · Job DescriptionDescription: · 8-5 – 3 (1 Sunday Monday off), (1 Wednesday and Saturday off), (1 Tuesday, Saturday off). · 9-6 – 3 (1Thursday, Sunday off), (1Wednesday Sunday off), (1 has Tuesday and Saturday off). · 10-7 – 2 (both have Thursday and Sunday off) ...
-
Contact Center Representative- Level 1
2 weeks ago
Apple Bank for Savings Garden City, United StatesGarden City, NY · Salary Range: $40,000 - $60,000 · The Contact Center Representative I provides friendly and efficient service to all Apple Bank clients (both internal and external) and is responsible for resolving issues in an efficient and timely manner while adhering to conta ...
-
Member Service Center Representative
3 weeks ago
Malace|HR Southfield, United StatesSchedule: Four days per week, 10 hours per day. The three days off per week will include either Saturday or Sunday, and two of the three days will be consecutive · Available Shifts: 8am-7pm · 9am-8pm · 10am-9pm · 12p-11pm · Summary: · Charismatic. Friendly. Problem solver. ...
-
Member Service Center Representative
3 days ago
Malace|HR Southfield, United StatesSchedule: Four days per week, 10 hours per day. The three days off per week will include either Saturday or Sunday, and two of the three days will be consecutive · Available Shifts: · 8am-7pm · 9am-8pm · 10am-9pm · 12p-11pm · Summary: · Charismatic. Friendly. Problem solve ...
-
Member Service Center Representative
1 week ago
Malace HR Southfield, United StatesJob Description · Job DescriptionSchedule: Four days per week, 10 hours per day. The three days off per week will include either Saturday or Sunday, and two of the three days will be consecutive · Available Shifts: · 8am-7pm · 9am-8pm · 10am-9pm · 12p-11pm · Summary: · Charismati ...
-
3rd Shift Call Center Representative
2 weeks ago
Michigan First Credit Union Southfield, United StatesLocation : Address: · 27000 Evergreen · Location : City: · Lathrup Village · Location : Postal Code: · 48076 · Responsibilities: · Member Service Center Representative 365 Live Call Center · Schedule: Five days per week, 8 hours per day from 10:00pm-7:00am. The two days o ...
-
3rd Shift Call Center Representative
3 weeks ago
Michigan First Credit Union Southfield, United StatesLocation : Address: · 27000 Evergreen · Location : City: · Lathrup Village · Location : Postal Code: · 48076 · Responsibilities: · Schedule: Four days per week, 10 hours per day. The three days off per week will include either Saturday or Sunday, and two of the three days ...
-
Inbound Call Center Representative
2 weeks ago
ADN Administrators, Inc. Bingham Farms, United StatesJob Description · Job DescriptionWe are seeking an Inbound Call Center Representative - Dental Insurance to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle custom ...
-
Member Service Center Representative
1 week ago
TEKsystems Southfield, United States*Member Service Center Representative* · *PAY: $ $18.00/HR* · *SHIFT: *Choose from the following options: Fulltime · * 8am-5pm · * 9am-6pm · * 10am-7pm · * 11am-8pm · * 12am-9pm · * 1am-10pm · * Midnight-7am · TRAINING: · - Training – M-F 8am to 5pm. 3 months. 1 hour lunch. · LO ...
Call Center Representative - Southfield, United States - New Oakland Family Centers
Description
Job Description
Job DescriptionTransend MSO, Inc. provides administrative support to New Oakland Family Centers, a comprehensive behavioral health and substance abuse provider for consumers across Michigan, in both outpatient and partial hospitalization settings.
Location: Southfield
Schedule: Full-time, shift-based schedule as determined by Director of Clinical Resources
Reports To: Director of Clinical Resources
Compensation: Hourly Employee. Starting at $18 hour. Commensurate with Experience
Position Summary: The Call Center Representative must be familiar New Oakland Family Center's protocols, policies, and procedures. Responsible for professionally responding to all incoming consumer access inquires. Must be highly focused on customer service.
Desired Skills:
Essential Duties / Functions:
Qualifications: High school graduate or equivalent. Must be able to work well with all types of people
Working Conditions: Staff is to follow dress code policy per Employee Handbook. Staff will need to be prepared to be actively involved with consumers and staff.