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    Real Estate Client Concierge - Sarasota, United States - Opal Homes | Keller Williams on the Water

    Opal Homes | Keller Williams on the Water
    Opal Homes | Keller Williams on the Water Sarasota, United States

    3 weeks ago

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    Description

    We are a dynamic and rapidly growing real estate team that is experiencing tremendous growth. This surge has catapulted us into becoming one of the top real estate teams in the area. We are a highly driven, relationally focused team of professionals who strive to dramatically enrich the lives of those around us through Our Core Values. We believe in nurturing relationships built on trust and mutual respect and treating our team members like family in a joyful and collaborative environment.

    We are seeking a Real EstateClient Concierge to provide Administrative and Marketing support for the team both on the list and buy-side while providing a first-class experience to clients that enhances the company's brand. This individual will take charge of client onboarding and education, MLS listing coordination, and ensure a world-class client care experience that surpasses expectations.

    Compensation - $40,000 - $60,000 base salary + bonuses and paid time off

    Compensation:

    $40,000-$60,000 base salary + bonuses

    Responsibilities:
    • Establish relationships as a liaison between clients, real estate agents, and other third-party vendors throughout the duration of an active listing to effectively manage the administrative tasks involved in listing and marketing a property in a client-interfacing role
    • Provide exceptional service and enable the team to sell more homes by managing client experience from initial contact to executed purchase agreement ensuring sellers receive an onboarding phone call to reinforce the Opal Homes Promise Script
    • Coordinate for photography, professional staging, lock boxes, and real estate signs, among other relevant tasks, and provide vendors and contractors access to homes so each property is prepared to sell
    • Complete the seller intake sheet and coordinate with the listing concierge to acquire necessary disclosures, addendums, and FAQ sheets, including relevant community information before listing and advertising a property on the MLS
    • Obtain required signatures on agreements and disclosures and deliver copies to all parties
    • Organize showing schedule with detailed instructions and communicate with other agents to understand best practices and how to increase homes sold
    • Develop knowledge and understanding of contracts to summarize all important terms, conditions, and important dates to clients and provide weekly check-ins with feedback
    • Provide administrative support to the team by entering lead contacts into the database, applying smart plans and campaigns for lead capture, developing landing pages for new listings, coordinating open houses, and adding follow-ups and appointments to the calendar
    • Create marketing collateral for the team, design flyers, and brochures, create infographics, update social media content, monitor and reply to Google reviews, and develop branded packages, such as listing presentations, buyer consultations, and new homeowner welcome packets among other ongoing projects for team branding
    • Maintain a filing system for all important documents that are uploaded to the MLS, DocuSign, CRM database, and other relevant platforms
    • Collaborate with the marketing and sales teams to develop, coordinate, and execute client events
    • Achieve referral goals through consistent and meaningful engagement with past clients
    • Devise a follow-up system and implement timelines for important tasks, such as preparing closing gifts and sending testimonial links to clients to obtain a 5-star review and a referral
    • Manage the team's online presence to increase engagement and monitor all social media, including third-party websites to ensure all listing information is syndicated timely and accurately
    • Communicate daily with the Lead Agent, Buyers Agent, and operations team for compliance-related matters, mandatory team meetings, Market Center updates, and miscellaneous events
    Qualifications:
    • Capable of communicating effectively both in writing and in person
    • 3 to 5 years of combined experience in Administrative/Operations, Office Management, Hotel and Travel, Hospitality, Customer Service, and/or Sales
    • Driven to create world-class customer service experience for each client
    • Technologically savvy with experience using CRM database and cloud-based applications
    • Ability to communicate effectively with clients, real estate agents, and third parties with tact and diplomacy
    • Easily navigates basic computer programs and can create clear spreadsheets and presentations using MS Office and GSuite
    • Familiarity with local neighborhoods and communities, school districts, landmarks, tourist attractions, and recreational options is essential
    • Creative writing skills are fundamental to the composition of property descriptions and social media content
    • Complete job application with resume and verification of references
    • Authorization for pre-employment screening and full background check
    • Reliable transportation and a valid Florida driver's license with an active auto insurance policy
    • High school diploma or equivalent required, college experience preferred
    • Active Florida Real Estate Sales Associate license is encouraged, not required
    • Previous industry experience in real estate, transaction coordination, title, banking, and/or mortgage lending is highly valued
    • AA/AS or BA/BS degree with a concentration in Marketing, Communications, Advertising, or Business Administration combined with working experience is highly desired
    About Company

    Who are we?

    We are Opal Homes. We take pride in building relationships because our clients are precious. Our mission is to create the very best real estate experience for all individuals we interact and collaborate with. Real estate is more than just a platform for selling but rather an opportunity to make positive connections and create a lasting impact on people's lives through service. Our team is vested in our clients' selling, buying, and investing experiences. Each team member plays an integral role in delivering a five-star real estate experience working collaboratively to ensure our clients receive superb service and optimal results. Our commitment to excellence is rooted in our shared values on the foundation of living in gratitude to build lives worth living, careers worth having, businesses worth owning, experiences worth giving, and legacies worth leaving.

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