Subject Matter Expert Complaint and Quality Management in - Le Grand, IA, United States - Aurora Solutions

Aurora Solutions
Aurora Solutions
Verified Company
Le Grand, IA, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Expert for Complaint and Quality Management in Customer Service (m/f/d):


Location:
Munich


Starting date:
As of now

  • Creation and maintenance of a bankwide framework with binding principles and guidelines for complaint handling in the bank
  • Monitoring of guidelines in complaint handling through sample audits and establishment of corresponding key figure systems
  • Creation and submission of the BaFin complaint report
  • Representation of complaint management in decisionmaking bodies of ebase
  • Implementation of control and process initiatives while adhering to regulatory requirements
  • Creation of management reporting on error quantities/rates/causes, analysis results of the specialist department, and effectiveness of measures taken
LI-MA- Completed degree in business administration, economics or comparable qualification with several years of relevant professional experience

  • Ideally experience in the banking or FinTech industry
  • Several years of experience in the field of service and complaint departments, particularly in the area of financial services
  • Basic understanding of regulatory requirements for complaint handling in securities or financial services companies
  • Very good knowledge of German
  • Flexible working hours with the possibility of mobile work
  • Good transport connections (directly next to S-Bahn station and motorway exit)
  • 1 day of special leave for voluntary activities
  • Modern office spaces & ergonomic workstations
  • Subsidy for public transport and onsite parking spaces
  • Bicycle leasing
  • Company pension scheme
  • Company savings plan
  • Employee offers & discounts at wellknown brands #LI
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