- Respond to phone inquiries, questions and concerns regarding customer trips including no shows, cancels, and missed trips
- Monitor daily service by reviewing route performance and late pick-up issues
- Use MDTs to communicate with drivers on route
- Use operations report to proactively address any service issues
- Handle all emergency situations (zero codes)
- Have a knowledge of the First Transit service area and have the ability to analyze data/reports relative to drivers manifest
- This position will require the ability to multi-task and monitor multiple routes at any given time in a stressful environment
- Your work shift flexibility will include working weekends, evenings, and holidays
- Liaisons between drivers and both clients and organization in customer service issues
- Provide excellent and caring customer service
- Communicates job requirements and responsibilities to drivers
- Other operational duties as assigned
- Proven dependability and attention to customer service
- Ability to work independently in all weather conditions, wet, hot, or cold, as needed
- Excellent knowledge of the Twin Cities metropolitan area
- Excellent verbal and written communications skills
- Proven organizational skills and the ability to balance multiple tasks
- Knowledge of paratransit route operations
- Computer literate with working knowledge of Word, Excel and PowerPoint
- Familiar with basic vehicle mechanical processes and maintenance
- Ability to effectively prioritize tasks and manage time effectively
- Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English and ability to legibly write reports
- Demonstrate regular and consistent attendance and punctuality
- Use of full ranges of hearing, speech and vision
- Use of fingers (manual dexterity) handling paperwork
- Stoop, stand, sit, crouch, squat or kneel when performing work duties of any type
- Bend at knee, hip, waist when performing duties
- Pay based on experience.
- Annual merit increases
- On the job training
- Paid holidays and Vacation after 90 days
- Company provided $10,000 Life Insurance as well as Short Term Disability
- Complete Benefit Packages after 30 days pf employment that includes: Medical, Dental, Vision, 401K, Hospital Indemnity, addition Life and AD&D Benefits
- Friendly, Knowledgeable and Experienced Staff to work with - Excellent work environment
- Evening and Weekend availability required
- 4 day work week
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Dispatcher 38831 - Minneapolis, United States - First Transit
Description
First things First: Who are we?
First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.
Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you
Partial duties include:Benefits
We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
Diversity & Inclusion
Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.
Professional Advancement
Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.
Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
