- Answer inbound calls from customers looking to schedule appointments.
- Make outbound calls to set up appointments.
- Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
- Accurately track scheduling information on Excel Spreadsheets.
- Communicate with service technicians to ensure they arrive at proper location to perform work.
- Maintains confidentiality of customer's nonpublic information.
- Provides written and verbal responses to customer inquiries as needed.
- Additional job duties as assigned. Able to demonstrate a willingness to learn
- Computer proficiency is essential.
- Able to adhere to schedules, multitask, and meet deadlines.
- Demonstrates excellent listening and customer service skill.
- Professional communication skills (both verbal and written).
- Able to work in a fast-paced team environment.
- Able to handle conflict and an ability to diffuse upset customers.
- 3 years of customer service-related experience in a high volume call environment
- Strong Microsoft Excel experience
- Strong Outlook experience
- Ability to learn new technologies and systems easily
- Solid work history and tenure
- Highschool diploma required
- Weekly incentive bonuses
- We offer health, dental, vision, life, and more as a comprehensive benefits package
- Paid time off
- Monday - Friday
- This role is not remote
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Dispatcher - Minneapolis, United States - Storti Quality
Description
Storti Quality provides critical infrastructure and inspection services to major utilities throughout the U.S. The Dispatcher will be responsible for working in our Bloomington, Minnesotacall center that helps with scheduling and record keeping of customer appointments. This is a great opportunity for entry level candidates looking to get started in the customer service field.
Hopefully you are interested in learning more, but before we provide some more details, we would like to explain who Magnolia River is
Magnolia River Services, Inc. (Magnolia River) was founded in 2000 and is headquartered in Decatur, Alabama. Magnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.
Compensation for this role is $21-23/hr
Responsibilities of the Dispatcher:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
