Financial Aid Coordinator - Milton, United States - Curry College

Curry College

Verified Company

Milton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Location:
Milton, MA
Category:Staff
Posted On:Wed May

The primary responsibilities for this role are:

This position is in rotation for managing the daily printing and coordination for mailing of all currently enrolled and prospective student financial aid award letters.
The full and part time FAC manage the FAFSA renewal campaign for all enrolled students including all student populations (traditional, Continuing education and graduate).
The incumbent must be a teamoriented person, having responsibility for working closely with both the Financial Aid and Student Accounts staff in and supporting the mission and goals of the College and the directives of the Director and Associate Vice President of Financial Aid. The FAC participates in a number of College events requiring a Financial Aid and/or Student Financial Services presence.
This is a general customer service role with specific expert duties assigned in Financial Aid or Loans.

Essential Functions:

1.

Provides Service to Internal and External Customers:

Maintains compliance with FERPA;
Explains financial aid policies and procedures, account balance and payment and loan policies and procedures to customers;
Accepts payments: cash and credit card payments at the customer service counter;
Is the first level of contact for staff and families with financial matters concerns;
Contacts other oncampus offices and off campus agencies/vendors as needed to resolve problems presented in the service area;
Makes outbound telephone calls to students and families as needed to resolve missing financial aid or loan documentation and/or unpaid account balances;
Assists with department mailings.

2.

Provides Superior Service to Internal and External Customers at College events:

Provides support for Student Financial Services at College events including but not limited to: late hour service evenings and weekends including Open House, Accepted Students Day, Registration, New Student Orientations, Semester Opening/Check-In, etc;
Required to be in rotation of staffing extended evening office hours based on staffing levels and service demands at peak periods of the calendar year such as opening week, of the semester.

3.

Manages Specific Financial Aid or Loan Operational Processes (as assigned):

Manages Award letter printing and mailing processes on assigned day(s) of week;
Manages missing item letters processes for all populations according to the Financial Aid Communication Plan Timeline;
Provides backup to Financial Aid and/or Loan operational processes for financial aid as appropriate;
Manages data loads from federal processor or thirdparty agencies;
Manages student financial aid files for active and inactive students;
Assists with exit interview collection process for students who withdraw;
Responsible for opening, sorting, coding of mail and matching to student record/file for financial aid review;
Supports Director of Financial Aid and Associate VP of financial Aid with audit preparation.

Additional Functions:

Participate in any initiatives for the Office of Student Financial Services.
Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.
Perform other duties as assigned by supervisor or his/her designee.

Job Requirements:

Minimum Qualifications**:

At least 1 year in higher education student financial (financial aid, student loans/financing or student accounts) field.
Associate degree required, bachelor's degree preferred.
Excellent interpersonal skills and have superior customer service skills, specifically the ability to work with students and families. Must react to customers quickly, accurately and congenially.
Good planning/organization, analytical and problemsolving skills needed.
Ability to multitask and nimble in reprioritizing tasks as needed.
Must be teamoriented with good oral and written communications skills.
Ability to work evenings and weekends.

Hourly Rate Range:

$20.00 to $23.00 per hour

Additional Information:

Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.