- Client Management Responsibilities
- Own a portfolio of large, strategic accounts and hold primary relationship management with department-level clinical and administrative leaders
- Develop relationships with senior- & executive-level leaders for long term account stability and growth
- Develop and manage an annual account plan to proactively identify strategic objectives and actions in collaboration with internal partners (e.g., Sales, Product, Marketing) and clients
- Lead recurring (e.g., monthly/bi-monthly/weekly) check-ins and prepare for & lead recurring Executive Business Reviews
- Ensure execution against contractual obligations and manage internal resources to troubleshoot client experience and technical issues
- Monitor and improve performance against key client health metrics (e.g., utilization, NPS, ROI)
- Identify opportunities for client participation in marketing collateral (e.g., case studies, webinars, PR) and work with Marketing and client to design, develop, and publish/promote
- Lead client renewals in collaboration with Memora's Sales team to ensure timely planning, discussions and internal team coordination
- Generate revenue expansion opportunities with existing accounts by leveraging existing and new stakeholder relationships
- Internal/Team Development Responsibilities
- Collaborate with Sales team leadership to develop processes that facilitate revenue growth with existing clients
- Lead or support development of scalable processes and resources (e.g., playbooks, SOPs, training materials) to facilitate team onboarding, improve cross-functional coordination, and build consistency in client servicing and management
- Represent the voice of the client internally to inform Memora's product strategy and roadmap
- Provide coaching and support to CSEs and newer team members, as needed
- You have 5-8 years client-facing experience(Client Success, Account Management, Implementation) in healthcare, SaaS, or digital health serving US-based hospital systems and/or other ecosystem partners
- You can communicate complex ideas clearly and concisely (both written and verbally)
- You are an expert in building high-trust relationships with client project teams and leaders by understanding their needs, motivations, and challenges, and by being an advocate for them within your organization
- You possess strong proficiency with analyzing and presenting data in a meaningful way (i.e., storytelling with data)
- You have experience orchestrating resources within your organization to address client challenges, ensuring the needs of your clients are successfully met while also meeting any relevant business constraints
- You have a bias toward action and a "one team" mentality
- Ability to occasionally travel to client sites (mainly in US; 10-20% travel)
- Ability to comply with clients' COVID vaccination requirements
- You have prior experience building best practice Client Success processes and tools
- Skillful with Google Suite and BI tools (e.g., Looker, Tableau) for creating documents and presentations, or analyses; familiarity with Salesforce
- Experience collaborating with clinicians at a health system or a provider organization on clinical operations and clinical model design
- You have prior experience as a clinician
- An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually
- Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup
- Work alongside world-class clinical, operational, and technical teams to build and scale Memora
- Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams
- Improve the way care is delivered for hundreds of thousands of patients
- Gain deep expertise about healthcare transformation and direct customer exposure with the country's most innovative health systems and plans
- Ownership over your success and the ability to significantly impact the growth of our company
- Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, Macbook, and a 401(k) plan
-
Client Success Executive
3 weeks ago
Harris & Harris Chicago, United States**Client Success Executive** · The **Client Success Executive** manages assigned clients of the organization to ensure contractual compliance and overall satisfaction regarding business performance and other deliverables. · **Schedule**:Regular business hours are 8:00am to 5:00pm ...
-
Customer Success Executive
4 weeks ago
Avaya Chicago, United States Full timeAbout Avaya · Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to ...
-
Customer Success Executive
1 week ago
Avaya Chicago, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations ...
-
Customer Success Executive
3 weeks ago
Avaya Chicago, United StatesAbout Avaya · Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom t ...
-
Customer Success Executive
3 weeks ago
Avaya Chicago, United StatesAbout Avaya · Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom t ...
-
Client Success Executive
2 weeks ago
Harris & Harris Chicago, United StatesJob Description · Job DescriptionHarris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Client Success Executive to join our ...
-
Customer Success Executive
3 weeks ago
BairesDev Chicago, United StatesAt BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. · Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely ...
-
Customer Success Executive
2 days ago
Lumen CHICAGO, United StatesAbout Lumen · Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to ...
-
City Colleges of Chicago Chicago, United StatesCity Colleges of Chicago's vision is to be recognized as the city's most accessible higher education engine of socioeconomic mobility and racial equity – empowering all Chicagoans to take part in building a stronger and more just city. The community college system's more than 3,5 ...
-
Executive Search Partner
1 week ago
GE HEALTHCARE Chicago, United States**Job Description Summary**: We're expanding our team and seeking an experienced Executive Search TA Partner to lead in-house executive searches for our Executive Bands and above. In partnership with internal colleagues, you will uncover, nurture, and help to acquire top-tier tal ...
-
Executive Director
3 weeks ago
City Colleges of Chicago Chicago, United States**PRIMARY OBJECTIVE** · Reporting to the Executive Vice Chancellor Chief Student Experience Officer (EVC-CSXO), **the Executive Director Career Development and Success **provides leadership for CCCs strategy and support for execution across all seven City Colleges of Chicago to g ...
-
Director, Strategic Accounts- Central/eastern
2 weeks ago
Allergan Aesthetics Chicago, United States**Company Description** · Allergan Medical Aesthetics Strategic Accounts represent the largest most complex customers within the organization. This customer segment is in expansion mode and, as the DSA, you will be responsible for accelerating growth and defending market share ac ...
-
Customer Success Manager
3 weeks ago
AvePoint Chicago, United States**About AvePoint**: · At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you · **About ...
-
Account Manager
2 weeks ago
United Airlines Chicago, United States**Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...
-
Director, Cybersecurity- Client Lead
2 weeks ago
Optum Chicago, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Customer Success Manager
1 week ago
Salesforce Chicago, United StatesJob Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...
-
Events and Marketing Representative
1 week ago
Dark Matter Coffee Chicago, United States**Events and Marketing Representative Job Description** · This position is primarily responsible for all logistics regarding planning and executing events and catering orders. Acting as a role model with a work ethic, customer service, organization, and company knowledge is cruci ...
-
Technical Project Manager
1 week ago
HERE Technologies Chicago, United StatesWhat's the role?: · **The Team**: · **The Role**: · As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE's technology solutions to customers and ensuring ...
-
Area Sales Manager
2 weeks ago
Phusion Projects Chicago, United States: · **PHUSION PROJECTS**: Established in 2005, Phusion Projects is a global alcoholic beverage company with presence in over 40 countries, employing 250+ worldwide. Phusion Projects houses a portfolio of brands, including but not limited to, Four Loko, Four Loko PREGAME, Mamitas, ...
-
Head of Global Institutional Client Group
3 weeks ago
Northern Trust Corp. Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...
Senior Client Success Executive - Chicago, United States - Memora Health
Description
Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. As we expand our programs to reach more health systems and patients, we are excited to grow our Client Success Executive team.
Senior Client Success Executives serve as trusted advisors to our clients and have the critical responsibility of ensuring the retention, continued growth, and referenceability of Memora's strategic clients. The ideal candidate will serve as a credible thought partner with Memora initiative leaders and superusers. Additionally, this role will work closely with Implementation, Product, and Growth colleagues to ensure clients maximize their value from their partnership with us. Finally, this role will work closely with the Head of Client Success to lead strategic projects to support the long-term growth and success of Memora's Client Success team.
Ideal candidates will be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare - looking to make a significant impact on healthcare delivery. We're looking for someone with exceptional curiosity and enthusiasm for solving hard problems.
Primary Responsibilities:
What You Get:
Remote- U.S. Pay Range
$140,000-$165,000 USD
About Memora Health:
Memora Health, the leading intelligent care enablement platform, helps clinicians focus on top-of-license practice while proactively engaging patients along complex care journeys. Memora partners with leading health systems, health plans, and digital health companies to transform the care delivery process for care teams and patients. Our platform digitizes and automates high-touch clinical workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication and support. Memora Health is headquartered in San Francisco, CA, with clients and team members across the country, and is backed by Andreessen Horowitz, Transformation Capital, General Catalyst, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.
Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.