-
Client Management-Lead
1 day ago
Educational Testing Service Princeton, United StatesAbout ETS: · For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessm ...
-
Client Management-Lead
1 day ago
Educational Testing Service Princeton, United States**About ETS:** · For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted ass ...
-
Client Management-Lead
2 days ago
Educational Testing Service (ETS) Princeton, United StatesJob Description · Job DescriptionAbout ETS: · For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pionee ...
-
Client Management-Lead
1 week ago
Educational Testing Service Princeton, United StatesAbout ETS: For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering Management, Business Developme ...
-
Lead Client Services Representative
1 day ago
Canon, Inc. Plainsboro, United StatesResponsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises Client Service, Representative ...
-
Lead Client Services Representative
1 week ago
Canon Solutions America Plainsboro, United StatesAbout the Role · Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processin ...
-
Lead Client Services Representative
1 day ago
Canon Solutions America, Inc. Plainsboro, United StatesProduction and Workflow- Monitors and ensures compliance with established workflow processes and procedures.- Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.- Ensures qual Client Service, Representativ ...
-
Lead Client Services Representative
1 week ago
Canon USA & Affiliates Plainsboro, United States**About the Role** · Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the proce ...
-
Lead Client Services Representative
1 week ago
Canon Careers Plainsboro, United StatesResponsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external ven ...
-
Client Solutions Manager, Technology
1 week ago
Robert Half International Princeton, United StatesJOB REQUISITION · Client Solutions Manager, Technology (BLD), Princeton, NJ · LOCATION · NJ PRINCETON · JOB DESCRIPTION · Job Summary · As a Client Solutions Manager, your responsibilities will include: · * Business development: Develop and grow your own client base by marketing ...
-
Client Manager
3 weeks ago
Aurora Innovations Watchung, United StatesNTT is a global leader in IT solutions and services, bringing together people, data, and things to create a better and more sustainable future. · Ready for your next career step? · We are currently seeking an ambitious Client Manager (m/f/d) to join our rapidly growing sales team ...
-
SilverWorks Brook, United StatesSenior Key Account Manager · Are you an experienced professional in the toy industry? · Do you have a strong track record of building partnerships with major retailers? · Are you interested in joining one of the fastest growing toy companies in Europe? · MacGregor Black is curren ...
-
Business Performance Management Lead
3 weeks ago
Novo Nordisk A/S Plainsboro Township, United StatesAbout the Department · Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fu ...
-
Manager/ Lead Software Engineer
1 week ago
Living Talent Company Princeton, United StatesLead Software Engineer (Senior & Self-Guided/ Management Track) · Hybrid (3 days in office, 2 days remote) · Chicago - Loop · Full Relocation · Base Salary 150k - 200k + 50% bonus · Brief Overview Of The Position · Develop data pipelines and integrations to CRIMS · Provide sup ...
-
Genmab Princeton, United StatesJob Description · At Genmab, we're committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people ...
-
Genmab A/S Princeton, United StatesAt Genmab, we're committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, ca ...
-
Genmab A/S Princeton, United StatesAt Genmab, we're committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, ca ...
-
Genmab Princeton, United StatesJob Description · At Genmab, were committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people ...
-
dsm-firmenich Princeton, United StatesProject Management Office Lead, Key Global Accounts · Princeton, NJ · Hybrid · The role concerns global business support for Key Global Accounts. Being a business partner, supporting on strategy, collaborating across the organization, sharing best practices and applying releva ...
-
DSM Princeton, United States PermanentProject Management Office Lead, Key Global Accounts · Princeton, NJ · Hybrid · The role concerns global business support for Key Global Accounts. Being a business partner, supporting on strategy, collaborating across the organization, sharing best practices and applying releva ...
Client Management-Lead - Princeton, United States - Educational Testing Service
Description
Job DescriptionJob Description
About ETS:
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning.
Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures includeTOEFL, TOEIC, GRE and Praxis .
Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint.
Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
The Client Management- Lead acts as an 'Account Manager' for the National Assessment of Educational Progress (NAEP) project and is a key point of contact for the client or Alliance partners.
This role serves as the key client/partner contact for an end-to-end process associated with the NAEP Planning and Coordination contract and is accountable for strategic interfaces with the client and Alliance partners.
The Client Management-Lead will also be responsible for facilitating meetings among key Alliance partners under the NAEP project.This facilitation requires significant skills in change management, quality control, communication, and problem resolution and willingness to understand software and hardware system issues/changes.
Client Relationship ManagementEnsure effective resolution of all client and Alliance partner escalated issues
Establish clear and realistic agreements with client and Alliance partners in regard to processes, timelines, and deliverables
Ensure consistent 'one voice of ETS' communication to client and Alliance partners
Work independently to coordinate and gain consensus from large groups of disparate stakeholders.
Contract Management/Change Requests
Effectively renegotiates changes to processes, timelines, and deliverables.
Business Development
Educate ETS (Product Management and FCEs) on future capabilities required by client or Alliance partners
Fin
ancial Management
Contribute to RFP (Request for Proposal) process
Negotiate to minimize negative financial impact of changes.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
EDUCATION
An advanced degree in Education, Education Measurement, Business Development, Product Content.
EXPERIENCE
6-7 years of experience in Account Management in Publishing, Education-related fields, or client-management fields.
O
t
h
er
Requirements
:
Excellent verbal, written and interpersonal communication skills
Strong abilities in group facilitations skills, including leading group decision making, resolving conflicts, and managing group processes
Facility with spreadsheets and other standard software programs
Willingness to understand software and hardware system issues
Ability to work in complex, ambiguous and changing environments
Must submit documentation and follow processes to obtain moderate security clearance from the Federal Government
#LI-RD1
#LI-HYBRID
#LI-REMOTE
ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work.
To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for youAre you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign.
Our employees can support any 501c3 or eligible charity of their choice.ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education.
We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.#J-18808-Ljbffr
