Customer Service - Ontario, United States - HOT FOCUS INC

Description

Full job description

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs.

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company.


Duties:

• Assist customers with product inquiries, purchases, and returns
• Provide accurate information about our products and services
• Order entries, enter shipments, process credit card charges
• Maintain knowledge of current sales and promotions
• Handle customer complaints or concerns with professionalism and empathy
• Collaborate with team members to ensure customer satisfaction
• Maintain a clean and organized work area
• Perform other duties as assigned
• Meet deadline

Qualifications:

• Previous experience in customer service or sales is preferred, fashion accessories is a plus
• Strong organizational skills with the ability to multitask effectively
• Excellent communication skills, both verbal and written
• Proficiency in using computers and MS office suite
• Bilingual (English and Spanish)
• Ability to work well under pressure in a fastpaced environment

We offer competitive compensation and benefits packages for our employees. Join our team today and be part of a dynamic company that values customer satisfaction and employee growth.


Pay:
$ $21.50 per hour

Expected hours: 40 per week


Ability to Commute:

• Ontario, CA required)

Work Location:
In person


Pay:
$ $21.50 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Education:

• Bachelor's (required)

Experience:

- customer service or sales: 1 year (required)


Language:

• Spanish (required)

Willingness to travel:

• 25% (required)

Work Location:
In person