Principal, Product Implementation - Chantilly, United States - QMULOS LLC

QMULOS LLC

Verified Company

Chantilly, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Product Delivery Mastermind
- (DC Area, Cleared, Client

Facing, Full-Time Remote)

To support continued growth, we are hiring a DC-based,
cleared, entrepreneurial senior manager with a go-getter attitude to (1) lead product delivery for strategic customers, and (2) build out strategic product consulting services for our
DOD/IC and cleared spaces.

KPIs include deployment management, customer success, product adoption, and renewals.

Our goal is to help customers evolve their compliance role from collecting data to taking action on real-time information to improve security.

The position will be responsible for ensuring continuity between sales, professional services engineering, operations, training, product development, and product support - to build client relationships, increase engagement, and ensure customer satisfaction.

Key Roles

Principal, Product Delivery_

-
Engagement Manager - collaborate with customer to ensure successful implementation post-sale through onboarding, deployment, adoption, and renewal
-
Product Manager **- collaborate with the customer (product sponsor, technical, and compliance teams) and the Qmulos team (professional services engineering, solutions architect, product dev, support) to define and deliver impactful use cases for the end user
-
Project Manager **- ensure seamless coordination and communications with the customer and our Qmulos sales and operations teams to achieve on time delivery of product goals
-
Strategy Consultant **- develop and implement strategies for new and/or improved consulting services in support of successful product implementation, usage, and adoption

Responsibilities

Provide strategic consulting and direction to customer deployments
Develop product and process recommendations for successful achievement of compliance goals using Q-Products
Manage customer relationships through goalsetting conversations and services deployment for 510 customers
Manage account status and key metrics, flagging and executing on associated business actions needed while mitigating risks
Collaborate with Qmulos crossfunctional teams to execute adoption strategies and ensure customer success and renewals
Develop and/or improve new and existing product consulting service offerings, e.g., customer success, solutions architect, compliance and cybersecurity, and other offerings
Cultivate a deep understanding of Q-Products capabilities and service offerings to communicate to existing customers
Leverage and/or grow your information assurance and cybersecurity compliance expertise to help enable customers to succeed

Requirements:

Possession of and ability to keep a Top Secret (TS) clearance or higher
Based out of the DC metro area, with the ability to visit local customers on site regularly or as needed
Ability to travel up to 25% to visit customers outside of the DC metro area as needed
7+ years of working directly with customers in the commercial or government sectors
3+ years of product, engagement, and/or project management experience
Strong consulting, analytical, and problemsolving skills
Strong communication skills with customers and Qmulos crossfunctional teams
Adept at multitasking and working with multiple customers at the same time
Experience in building and implementing strategies for a growing product delivery and adoption function
Experience developing, implementing, and improving operational processes
Collaborative and handson team player

Preferred Experience

Experience in compliance, information assurance, and/or cybersecurity, especially FISMA, NIST, and other cybersecurity frameworks, a plus but not required
Experience in progressive government and/or commercial environments as an ISSM/ISSO, or similar role, a plus but not required
Working knowledge of common IT securityrelated regulations, a plus
Currently hold a clearance, or have the ability to obtain a clearance