Assistant Manager - Grand Haven, United States - Long Road Distillers

Description

Location:
Long Road Distillers - Grand Haven

Supervisor:
Tasting Room Manager


Direct Reports:
Servers, Bartenders, Hosts


Compensation:
Hourly + Bonus


POSITION OVERVIEW
Long Road Distillers Grand Haven is hiring an Assistant FOH Manager for the upcoming Summer Season. We are looking for an energetic and positive team player to come help lead our FOH staff.

If you are a problem solver, who wants to curate an awesome customer service experience while fostering a positive and supportive work environment for our amazingly hard working staff - this position is for you.

RESPONSIBILITIES
Essential Duties and Responsibilities to include (but are not limited to):

• Be presence on floor during service hours, assisting FOH staff in creating a great customer experience;
• Praise and recognize staff in real time;
• Be an ambassador to for the Long Road Brand for customers;
• Troubleshooting issues that arise;
• Assist in day to day management of tasting room financials;
• Assist in scheduling of service staff;
• Assist with new hire training;
• Maintain appropriate staffing pars throughout busy and not busy times;
• Lead daily preshift with staff;
• Ensure all staff have all assets needed to achieve successful communication during shift, ie: printed menus and feature sheets;
• Assist in managing tasting room labor costs;
• Assist in managing tasting room costs of goods;
• Assist in coordination of prep needs and deliveries;
• Positively and effectively coach staff to deliver LRD standards of service
• Handle customer concerns and praise.

QUALIFICATIONS

• Minimum 1 year cocktail bartending experience desired;
• Minimum 3 years customer service experience;
• Selfmotivated and a selfstarter;
• Enjoys problemsolving;
• Experience working with craft brands desired;
• Staff management and leadership experience desired;
• Passionate about brand building;
• Enjoys customers;
• Enjoys employees;
• Willingness to work long hours, primarily weekends and evenings;
• Serve Safe Manager or TIPS Manager training prior to start date (employer supported)