- Responsible for implementing, testing, maintaining, and operating Sales and Marketing systems.
- Analyze business and technical processes to develop flows and triggers for automation.
- Customize and extend the Salesforce Platform (Sales/Service Cloud) using low-code tools, and programming languages such as JavaScript (Lightning Web Components) and Apex, when the solution involves more complex logic or user interfaces.
- Deliver solutions that are performant, extendable, and scalable in a cloud environment.
- Lead the design, test, implementation, and deployment of APIs and integration projects via Mulesoft.
- Assist with data modeling and perform data mapping to effectively manage data migrations for new customers.
- Automate marketing business use cases using REST APIs, SDKs and AMPScript.
- Develop and maintain technical documentation and procedures.
- Partner with Salesforce, Mulesoft and other partners to troubleshoot complex issues and identify a solution, as applicable.
- Review release notes for upcoming platform enhancements, fixes and deprecation of features to ensure compatibility.
- Understand the organizational landscape and end-user needs to configure systems and design processes for optimal experiences.
- Maintain knowledge of developments, trends, and best practices in technology and business networks.
- Recommend innovative solutions that increase efficiencies or add new capabilities to improve experiences and overall satisfaction.
- Serve as a subject matter expert and establish a trusted relationship with business partners and communities.
- Work closely with business partners to define requirements, understand source systems, and business processes that impact the company's key data.
- Assist with special projects as needed and as time permits
- Troubleshoot problems, identifies possible solutions, and resolves accordingly.
- Provide effective support to all levels of the company for products the team is responsible for delivering and maintaining.
- BS or BA degree in Information Systems or related field or equivalent years of experience
- Minimum three years of experience working as a functional analyst, Salesforce administrator or one year as a Systems Engineer
- Experience with the Salesforce Platform (Sales Cloud, Service Cloud, Marketing Cloud (Account Engagement/Pardot)
- Strong knowledge of Salesforce products
- Strong knowledge of Salesforce objects and architecture
- Experience in managing Salesforce Service Requests
- SQL, JavaScript and Apex, AMPScript programming experience preferred
- Learning and innovation agility, to adapt with the speed at which Salesforce delivers new features
- Familiarity with unit testing, design patterns and CI/CD pipelines
- Capacity to analyze and understand business needs and translate into technical requirements
- Analytical skills with the ability to collect, organize, analyze, and distribute significant amounts of information with attention to detail and accuracy
- Knowledge of Jira, Confluence and agile methodologies
- Strong problem-solving ability with focus on quality and urgency
- Excellent verbal, written and interpersonal skills; organization and team skills
- Strong documentation and technical writing skills
- Ability to provide quality customer service
- The ability to prioritize tasks and meet deadlines
- Ability to work independently and use good judgment in making routine decisions
- Thorough and detail-oriented
- Performs work under minimal supervision.
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Systems Engineer, Sales - Des Moines, United States - LCS
Description
Job DescriptionThis position is responsible for designing, engineering, and maintaining business applications. This position works closely with developers and analysts at all levels configuring, implementing, installing, testing, and supporting the Salesforce Platform, Mulesoft product and other Sales & Marketing technologies and third-party integrations.
Experience is Everything;
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
The Role:
Industry leader. The Nation's third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.
Collaborative culture. We're dedicated to creating a collaborative culture that provides an exceptional experience for every employee.
Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
Top Iowa Workplace. LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website:
Travel Frequency: 0-10%
Job Level: B
Estimated Salary: $95,000-$120,000
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER
