Operations Coordinator - Austin, United States - Lime

Lime

Verified Company

Austin, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Austin Operations team.

As an Operations Coordinator, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders.

You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride.

This role is a great opportunity to be at the forefront of shaping the future of mobility in Austin, Texas.

The person hired for this role must be within 25 miles of Lime Austin's Warehouse.

What you'll do:

Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Austin, TX
Define new processes and best practices to drive operational excellence within the warehouse
Partner crossfunctionally on operations projects that result in identifying expansion opportunities within your region(s)
Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
Provide complaint management and customer incidents investigation support
Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About you:

13 years of professional work experience; ideally 1+ year of experience within an Operations position
Experience leading teams or groups preferred
Demonstrated expertise with the Austin region and ability to anticipate operational needs and/or challenges within this area
Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
Highenergy and sound decision maker with the ability to make databased decisions with a cost focused mindset
Fluent verbal and written English language skills
Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
Excellent communication and stakeholder management skills
Valid driver license and acceptable Driving Record

LI-AM1

LI-ONSITE