Loyalty Specialist - Bonham, United States - Mc Craw Oil CO

Description

TXB stands for Texas Born. That means we're big city, open country, and everything in-between.

It also means that we have Texas values, the same values that we've built our brand around—authenticity, hospitality, and integrity.

At TXB, our purpose is to strive to make our guests, team members, and communities better off for having known us.

As we like to say, we "leave 'em better," every day and every way.

Join us in taking our business to another level, and give back to the communities that give so much to us.

Job Summary

TXB is continuously growing and innovating, leading convenience retail in excellent customer experience. The Loyalty Specialist plays an essential role in cultivating and environment of company brand awareness and high customer retention. The primary goal of all Loyalty Specialist is to be the expert in the TXB Rewards App.

This person will be able to complete tasks that range from signing up new app customers to troubleshooting minor software errors.

The role will be positioned at multiple TXB Store Locations.

A successful Specialist is responsible for engaging consumers, promoting brand awareness, and driving customers to our loyalty app through live featured product demonstrations.

Additional Note:

This role is an active field position and will be expected to travel in Northeast Texas stores on a regular and frequent basis.

Essential Functions

Represent yourself and our brand in a positive, fun, and creative manner; knowing who we are as a company, telling our story, and supporting our loyalty app.

Strong sales process to actively engage customers and influence a high volume of new app sign ups
Ability to learn software and articulate the features and benefits to current and potential customers
Engage guests by actively listening and answering questions and /or resolving any issues in an efficient and effortless experience

You will prepare daily reports to indicate total guests interactions, guests signed up for the loyalty program, mileage reports, and hours worked.

Ability to lift up to 50 pounds
Abide by all applicable local, state, and federal laws and regulations/certifications.

Additional Responsibilities

Shifts require a 4-hour minimum and 4-16 hours per week average. Can be full time.
Shifts occur seven days a week and cadence will be set to correlate with peak traffic flow for our stores
Demonstrate the ability to communicate at all levels of the Company; clearly and concisely express opinions, conclusions, and recommendations
Ability to work on tight deadlines in a fast-paced, team environment
Demonstrate and practice corporate values, behaviors, and acts in an ethical and lawful manner at all times to include being a person of integrity, dependability, and be inspirational
Reliable transportation with verified insurance.

Qualifications:
Experience, Competencies, and Education


Experience and Qualifications:
Bilingual abilities are highly preferred.
Background in brand management or sales

Competencies:
Basic technical knowledge of iPhone and Android
Organized with attention to detail
Ability to work independently with little supervision.

Compensation Structure

Wage
$15 / Hour
Bonus
$1 / new app sign up after 25 sign ups
$2 / new app sign up after 75

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