Collision Center Estimator - Allentown, United States - Scott Cars, Inc.

Scott Cars, Inc.
Scott Cars, Inc.
Verified Company
Allentown, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Automotive Collision Center Advisor/Estimator


EXCELLENT PAY AND BENEFITS
Allentown, PA


Scott Collision is looking for an advisor to join our team As a Collision advisor you will primarily be responsible for providing support to our Collision and Service department.

You will coordinate with the Parts, Department, Service Department, Collision Manager and Insurance companies to schedule repair timelines and keep customers apprised of as work progresses.


  • Medical, Dental & Vision insurance
  • 401K Plan & Match
  • Paid time off and vacation
  • Short/Long term disability
  • Growth Opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Health and Wellness
  • Discounts on products and services
  • Essential Function
  • Greet customers in a professional manner, PROMPTLY upon arrival. Check with customers to assure they have been waited on.
  • Acquire accurate descriptions of customer concerns. Record customers concerns on the repair order/estimate in a fashion that anyone will understand.
  • Prepare repair orders with the primary concern clearly defined.
  • Provide customers with clear and accurate estimates.
  • Establish a promise time and agreed pickup by the customer.
  • Maintain the service scheduling form in a manner that insures quality customer communications and that any advisor can read and understand.
  • Acquire customer authorization for all repairs.
  • Upgrade promise time accordingly.
  • Upgrade customer estimates and additions to the repair order.
  • Obtain New/Used Car Department Managers authorization prior to performing
any internal repairs.

  • Followup the progress of jobs throughout the day
  • Maintain visibility and accessibility in the service area.
  • Call each customer upon job completion. Before leaving for the day, verify all customers on the schedule that day have been contacted.
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