Service Desk Manager - Arlington, United States - Super Systems Inc

Super Systems Inc
Super Systems Inc
Verified Company
Arlington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Required Skills:


  • Must be a US Citizen
  • Must have an active Secret clearance and be able to obtain a TS/SCI clearance
  • 8+ years of applicable, handson experience
  • Experience managing/supervising a Service Desk environment
  • Excellent verbal, written, and interpersonal communication skills, including ability to effectively communicate with internal and external customers
  • Must be able to manage multiple priorities in an efficient manner
  • Understanding of general help desk procedures, company processes, etc.
  • Ability to design and implement effective policies to achieve consistent team results.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Pay:
$100, $110,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Weekly pay

Experience level:

  • 8 years

Schedule:

  • Monday to Friday

Education:


  • Bachelor's (required)

Experience:


  • Service Desk Manager/Supervisor: 8 years (required)
  • Guide and coordinate projects requiring scheduling: 7 years (required)
  • Provide guidance and training; may guide other staff: 7 years (required)
  • Evaluate and provide input regarding employee performance: 6 years (required)
- managing/supervising a Service Desk environment: 7 years (required)

  • Monitor and report the status of tickets and tasks: 7 years (required)

Security clearance:

  • Secret (required)

Ability to Commute:

  • Arlington, VA required)

Work Location:
In person
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