General Manager - Hammonton, United States - Advance Auto Parts

Advance Auto Parts

Verified Company

Hammonton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

What is a General Manager?
A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with
integrity. Professional level sales and management position capable of supporting functions on both sides of the business.
The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify,
troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and
program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is
exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days
a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required
based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a
schedule based on the needs of the business.
Primary Responsibilities

Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding team accountable to

executing Customer action plans

Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety,

open/close duties)

Ability to lead change management
Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

Provide DIY service including battery installation, testing, wiper install, etc.
Assist District/Region in other functions upon request

Success Factors

Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Ability to become ASE P2 certified or ASE ready equivalent
Ability to execute and train project and product quality recommendations
Advanced parts lookup and sourcing
Ability to source from numerous places including special order, FDO, second source, etc.
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for

DIY services

Ability to execute and train inventory systems and store equipment
Ability to execute and train POS and Parts lookup systems
Ability to review and analyze P&L statement
Ability to recruit, select, hire and develop quality Team Members

Publish Date: 05/23/2017

Ability to build and grow relationships with Professional Customers

Essential Job Skills Necessary for Success as a General Manager

Working knowledge of automotive systems preferred
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers

and upper management

Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets a General Manager up for Success

23 years of experience managing a team of Team Members in a fastpaced and highly dynamic retail

environment

Successful experience managing profitability; proven financial and business acumen

Education
High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred.
Certificates, Licenses, Registrations

Must have a valid driver's license
ASE certification preferred, but not required

Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the
duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and
hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or
crawl.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to
adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing
the essential functions of this job, with or without reasona