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    Club Manager - Moorhead, United States - Planet Fitness - PF Baseline Fitness

    Planet Fitness - PF Baseline Fitness
    Planet Fitness - PF Baseline Fitness Moorhead, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Dental insurance
    • Health insurance
    • Opportunity for advancement
    • Vision insurance

    Job Summary
    The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
    Essential Duties and Responsibilities
    • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
    • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
    • Staff Management
      • Schedule staff and ensure all shifts are covered.
      • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
      • Administration and processing of all weekly/bi-weekly employee payroll.
      • Resolve employee issues or concerns.
      • Manage disciplinary/termination activities.
    • Involved in all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
      • Facilitate all member requests, issues and questions.
    • Ensure prompt opening/closing of gym.
    • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
      • Ensure safety of employees, members and club property.
      • Determine and communicate equipment repair in a timely manner.
    • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
    • Authorize expenditures and refunds. Make daily bank deposits.
    • Prepare all HR related forms and send to Corporate Payroll Team.
    • Track statistics and reports (weekly, monthly, annually).
    • Backup support for any employee who is absent.
    Qualifications/Requirements
    • Superior customer service skills, preferably in the fitness industry.
    • Experience working as an Assistant Manager at Planet Fitness.
    • Exceptional leadership, diplomacy and listening skills.
    • Basic computer proficiency (Microsoft Suite).
    • Hard working, enthusiastic and energetic
    • Strong problem resolution skills.
    • Current CPR Certification required.
    • Must be 18 years of age or older.
    Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.

    Other
    • Employee Recognition Program
    • Advancement Opportunities
    Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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