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Fort Lauderdale

    Desktop Operations, Intern - Fort Lauderdale, United States - Kaplan

    Kaplan
    Kaplan Fort Lauderdale, United States

    4 weeks ago

    Default job background
    Description
    Job Title
    Desktop Operations, Intern

    Job Description

    About Kaplan
    Kaplan, a global leader in education, serves over 1 million students each year and partners with thousands of educational institutions and corporations across the world. Our mission is to give students an edge to advance their professional development through continuous growth, innovation, and empowerment. We are excited to invite highly motivated undergraduate students who want to make a difference, grow their knowledge and skill sets, and take part in a movement to broaden access to education to intern with us in Summer 2024.

    Summary of the Role

    ** Please note: This is a full time | paid ($15 hourly) | onsite internship in Fort Lauderdale, FL. The internship dates are: June 3rd - August 9th **

    In our 10-week, paid program, interns can expect to work with a team of Kaplan employees on day-to-day functions and projects that contribute to company-wide business initiatives. While gaining comprehensive real world experience, interns will also engage through weekly small group meetings and workshops, designed around professional development, leadership, and direct networking with leaders across Kaplan.

    The KNA Internship - Desktop Operations will learn to provide exceptional customer service to Kaplan students in a courteous, knowledgeable and timely manner. The core responsibilities of this position are to assist students on the phone and over email to all of their basic technical inquiries.

    Primary/Key Responsibilities
    • Assist KNA Desktop Operations Technical Support Analysts in their day to day activities-including box shipment program and inventory auditing
    • Perform Regular checks of multimedia equipment
    • Perform regular equipment set up, breakdown, and other physical equipment moves ( up to 50 lbs)
    • Interact with customers and stakeholders to perform on site and remote hardware/software break fix troubleshooting
    • Engage with KNA Desktop Operations Team Members in regular team meetings
    • Report to assigned post at assigned schedule
    • Provide on-site customer service for customer interactions such as equipment drop of and pick up
    • Provide updates of activities to management as requested
    Minimum Qualifications
    • High school diploma; enrolled in current 4-year degree program
    • No years of experience required
    • Customer service, adaptability, time management, troubleshooting, technical support, data entry, problem solving, basic computer skills
    #LI-JB1

    Location
    Fort Lauderdale, FL, USA

    Additional Locations

    Employee Type
    Employee

    Job Functional Area
    Technical Support/Customer Service

    Business Unit
    00091 Kaplan Higher ED

    Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found here.

    Diversity & Inclusion Statement:

    Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our culture.
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