Senior Analyst - Naperville, IL

Only for registered members Naperville, IL, United States

1 month ago

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Job summary

We're looking for an experienced Senior Analyst to join our Operations team who will play a key role in creating comprehensive reports on agent and business performance using their analytical skills.

Responsibilities

  • Data analysis and reporting by extracting and analyzing workforce and agent performance data.
  • Collaborate with internal customers; teams, departments, and contact center leadership to identify opportunities for improvement of resource utilization.

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