Senior Contact Center Team Lead - Naperville, IL

Only for registered members Naperville, IL, United States

1 day ago

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Job summary

We are seeking an experienced Senior Contact Center Team Lead to supervise daily operations and personnel to create maximum efficiency and cost-effectiveness.

Responsibilities
  • Create and implement call center strategies and operations; improve systems and processes as well as managing call center staff to ensure maximum efficiency and productivity to provide the best possible customer service.
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

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