- Lead the IPS Customer Service Distribution/Parts operation for IPS Renewables, ensuring that the customer service team is delivering unmatched customer experience.
- Manage and develop Customer Service operational metrics that emphasize accountability, quote velocity, accuracy, and operational continuous improvement.
- Develop and execute operational sales strategies to meet/beat AOP Distribution revenue and margin targets for the Renewables business.
- Manage and execute strategies to ensure market-based pricing and order margin performance meets and exceeds AOP targets.
- Recruit, develop, and coach Customer Service team through daily mentoring. Assist in development of product acumen, sales process, communication, and consultative sales skills.
- Recruit and be engaged in the marketplace as CSR upgrade needs are identified.
- Coordinate and collaborate with functional areas to improve customer service, customer retention and target acquisition.
- Engage with the Purchasing team on inventory requirements, gaps, turns and other needs as they arise. Ensure data is current and accurate.
- Regularly engage in daily Distribution and Warehouse operations and customer interfacing, including, but not limited to; customer quoting, customer communication, customer feedback, and other revenue generating activities and projects.
- Provide detailed customer engagement activity, sales trends, and monthly/future forecasts to Renewables management team.
- Monitor external environments and competitive landscapes to determine growth opportunities. (new lines, product additions related to customer base)
- Ensure proper controls and compliance with corporate policies and procedures.
- Other duties as assigned by VP of Renewables.
- BS/BA in Business, Engineering, or Finance, preferred
- 10+ years accomplished experience in Industrial/Renewables sector sales management and business development.
- Excellent strategy development, analytics, and financial acumen
- Strong communication, interpersonal, and influence skills
- Proficient in change management and project management
- Exceptional customer centricity and leadership ability to execute and deliver results.
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more
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Customer Service Manager - Abilene, United States - Integrated Power Services
Description
Who We Are:
Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.
IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.
Responsibilities and Expectations:
As a Customer Service Manager for IPS, you will be responsible for overseeing the Customer Service operation for IPS Renewables, with a focus on delivering exceptional customer experiences.
Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
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Customer Service Manager professionals in Abilene
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Stacey Phillips
Writer, Sales, Merchandising
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Emilie McMillin
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