Laser + Mirror Maze Lead - Scottsdale, United States - Odysea Maze LLC
Odysea Maze LLC
Scottsdale, United States
Verified Company
2 weeks ago
Description
:***:Provide world-class customer service at the Laser + Mirror Maze, aiming to always have fun and please the guests for a great experience. The Laser + Mirror Maze Lead is to be a friendly, customer-service-oriented individual representing the Laser + Mirror Maze and responsible for the daily operations, appearance, and equipment accountability.
Requirements:
MAJOR DUTIES AND RESPONSIBILITIES:
- Key holder in support of opening and closing duties.
- Oversee the daily operations of the business with guidance from the Guest Relations Manager.
- Make sure the Laser Maze is cleaned daily as well as calibrated as needed.
- Opening and closing the register
- Securing the cash bag, properly ensuring funds are accurate, and returning at the end of the day with a daily deposit to the Butterfly Wonderland cash room.
- Coordinate the ability to resolve guest and staff issues.
- Ensuring the Mirror Maze is swept and mopped routinely and wiping mirrors as needed.
- Turn on all audio and lighting related to daily operations, ensuring that the music is projected into the courtyard daily.
- Housekeeping is maintained daily
restrooms, windows, floors, and stockroom.
- All office supplies, merchandise, sellable goods, and refreshments are restocked, ordered, and maintained weekly or as needed.
- All garbage is maintained and thrown out daily
- Arming and disarming the alarm system.
- Overseeing all afterhour events, birthday parties
- Work closely with accounting for all monthly inventory reporting and physical inventories.
- Be fully aware of all Galaxy selling processes for all AZB venues.
- Ability to handle an incident report and the emergency policies concerning an employee or guest
- Group Scheduling
- Enforcing and adhering to all safety policies
- Checking of patio area and cleaning routinely
- Responsible for operating and maintaining all equipment and working closely with the Facilities Specialist and Guest Relations Manager should repairs be needed.
PHYSICAL AND MEDICAL REQUIREMENTS:
- Ability to use hands to finger, handle, or feel; and reach with hands and arms.
- Ability to stand for long periods of time, as well as walk.
- Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
- No impairment of sight, smell, hearing, touch, balance, and agility of movement, which might interfere with the ability to work.
- Specific vision requirements for this job include close vision, color vision, depth perception, and the ability to focus.
- Must be able to take directional cues directly or indirectly.
- Ability to work in an environment that is loud at times.
- Successful completion of a preemployment drug testing and background investigation.
- Allergies to plants or animals which may interfere with ability to work must be controlled by medication or protective equipment.
- Must be able to push/pull up to 50 pounds.
- MINIMUM QUALIFICATIONS
- Ability to provide knowledge of important information about Laser + Mirror Maze, including hours, directions, prices, special events policies, and procedures.
- Must be able to work flexible hours, including weekends and holidays, to meet the needs of the business.
- Have knowledge of company products along with the willingness to learn
- Excellent customer service skills
- Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
- Be a fast learner, cheerful, and possess a positive attitude
- Previous experience in a retail/service environment
- Knowledge of POS computer systems, a plus
- A commitment to service excellence and customer satisfaction
- A strong team player yet still able to work independently with mínimal supervision
- Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask
Must exemplify the core fundamentals of the Team Member Promise, which states:
- I am empowered to take ownership of any opportunity to exceed expectations.
- I anticipate guest needs and pay attention to the details.
- I treat all internal and external customers with respect.
- I am on stage (Smile)
- I have an attitude of gratitude.
- I get it right the first time.
- I display actions that are moral and ethical.
- I always provide alternative solutions.
- I am committed to learning every aspect of our product and services.
- I use the 10/5 rule, at 10 feet I acknowledge my guest's presence with a smile and at 5 feet. I greet them with courteous words.
- I use name recognition at every opportunity.
- I take personal responsibility for our surroundings.
- I am accountable for my tools and resources.
- I value the contribution of every team member.
We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds, making us innovative and forward-thinking.