Part Time Night Auditor - New York, United States - Merrion Row Hotel and Public House

Description

• Input and retrieve information from the computer and PMS system
• Confirm guest information, room rate, selection of room, code electronic keys
• Provide information to guests about hotel amenities & local area
• Assist guests with checkout
• Ensure rooms and services are correctly accounted and charged
• Handling money, processing credit and debit cards.
• Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Use upselling techniques and promote marketing programs to maximize room occupancy and profit
• Answer and manage phone calls in a timely manner, managing multiple tasks at once
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, retrieve, and relay messages and packages to guests
• Other duties as assigned

• Front desk experience preferred, but will train the right fit
• Highly motivated and selfdirected
• Exceptional customer service skills required
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• A cando attitude and a handson approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

• Paid time off

• 8 hour shift

• Inperson

• Hotel: 2 years (required)