IT Support Specialist - Manassas, United States - Fiber Network Services Inc

Fiber Network Services Inc

Verified Company

Manassas, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Fiber Network Services is a communications contractor offering a full range of fiber optic cable network services.

With Master Construction Agreements with Cox Communications, Comcast Cable, Crown Castle, Segra, Suddenlink, Windstream, and RCN in the State of Virginia, West Virginia, Maryland, North Carolina, Vermont, New Jersey and Washington D.C., we are a trusted resource for cabling and maintaining high-speed internet connectivity via fiber optic and Coaxial systems.

Responsibilities:

Provide technical support and troubleshooting for computer hardware, software, and networkrelated issues
Tracking, configuring, and maintaining computer systems and software
Set up and troubleshoot VPN connections for remote users
Respond to user inquiries and provide excellent customer service
Collaborate with team members to resolve complex technical problems
Document and track support tickets using ticketing systems such as Remedy or Jira
Assist with LAN administration and network troubleshooting
Conduct software troubleshooting and provide guidance to users
Perform desktop support tasks including software installations, upgrades, and repairs

Skills:

CompTIA A+ Certification is preferred
Strong technical knowledge of Windows operating systems
Proficiency in software troubleshooting and problemsolving
Experience with computer hardware installation, configuration, and maintenance
Familiarity with VPN setup and troubleshooting
Excellent customer service skills with the ability to communicate technical information to nontechnical users
Knowledge of LAN administration and network troubleshooting
Familiarity with ticketing systems such as Remedy or Jira

Location:
Manassas, VA In Person

Salary:
$50, $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance