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    Manager, Specialty QA - Bethesda, United States - Kansas Action for Children

    Kansas Action for Children
    Kansas Action for Children Bethesda, United States

    2 weeks ago

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    Description
    at Marriott in Topeka, Kansas, United States
    Job Description

    Job Number

    Job Category

    Sales & Marketing
    Schedule

    Full-Time
    Located Remotely?

    Y
    Relocation?

    N
    Position Type

    Management

    JOB

    SUMMARY

    The Quality Assurance team within Digital is responsible for the delivery of large, high-impact projects, enhancements, and maintenance for branded digital assets on the web & mobile app platforms.

    The Manager, Specialty QA, on the Digital Quality Assurance team works with key business stakeholders to understand individual business area and product priorities.

    Works with the Product Squad teams to help them achieve their vision providing Functional, Content, Accessibility, Analytic,

    SEO ,

    API , Service Layer, Backend, & device testing for assigned product area in support of Marriott and Digital initiatives. In addition, provides testing support for each of the Digital Channel releases.

    The role involves leading and managing a dynamic analytics team, overseeing the planning and execution of data-driven projects aligned with organizational goals.

    The successful candidate will be responsible for conducting complex data analyses, ensuring data accuracy, and providing actionable insights for strategic decision-making.

    Collaboration with cross-functional teams is crucial, as is the ability to communicate findings to both technical and non-technical stakeholders.

    The role requires effective resource allocation, performance evaluation, and fostering a culture of continuous learning and innovation within the team.

    Strong leadership skills, project management expertise, and a keen understanding of emerging analytics trends are essential for success in this position.

    Marriott is dedicated to providing an equivalent digital experience for our guests, regardless of physical or cognitive ability. To uphold our commitment, the UX, Standards, Product Squads, and QA Teams work to ensure that the guest experience is of the highest quality & delivers a truly inclusive


    WEB
    & Native App experience for our guests. All persons participating in the creation of Marriott digital content adhere to the Website Content Accessibility Guidelines (
    WCAG
    2.1 to level AA) in the design, testing and development of our global digital experiences. Conducts accessibility testing for assigned projects & assists in the


    UAT
    effort for large company initiatives.

    CANDIDATE

    PROFILE
    Education and Experience

    • Bachelor's degree from an accredited university in Business Administration, Computer Sciences, Software Engineering, or related field, or equivalent experience
    • 4 years' experience in Digital and/or IT operations
    • Experience with and strong understanding of all quality assurance processes
    • Solid understanding of
    SDLC , Agile, Safe Agile Methodology and practical use of Jira, Confluence, & Service Now applications.

    GDPR
    Privacy knowledge is required.
    Experience performing analytics trainings and leading hands-on workshops.
    Experience in


    WEB
    & Native App testing in various languages, Service Layer testing, & Back End testing
    Experience in using accessibility tools such as

    WAVE , Axe,

    JAWS ,


    NVDA , device integrated screen readers (Voiceover, TalkBack), Dragon Naturally Speaking, ZoomText, Zephyr, Charles Proxy, and other QA related tools.

    Strong knowledge of


    WCAG


    2.1 accessibility guidelines and/or user research & applying the knowledge to a wide range of a company's digital websites (desktop & mobile), mobile applications, products, and digital documents.

    Working knowledge of Microsoft Office Suite. High proficiency with Microsoft Excel (can perform complex functions) and PowerPoint.
    Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.
    Demonstrated capacity to think creatively and explore unconventional approaches to ensure thorough negative testing is conducted, and edge cases are appropriately validated.
    Experience leading multiple projects concurrently and efficiently completing testing efforts within the specified timelines.
    Experience working in an agile environment.
    Great Written and Verbal Communication Skills
    Automation and Postman experience is a plus.

    CORE

    WORK

    ACTIVITIES
    Managing Work, Projects, and Policies
    Lead and inspire a team of analytics members to achieve departmental & organizational goals.
    Provide guidance & mentorship to team members, fostering a collaborative & high-performance work environment.
    Conduct interviews, initiate onboarding, & training of new members.
    Conduct performance reviews providing constructive feedback, identifying areas for improvement, & identify training needs for team members.
    Implement performance metrics & KPIs to assess the effectiveness & drive continuous improvement of the team.
    Supports IT Service Layer & Platform Teams where necessary; Product Development Sprint work, regression testing & deployment validation of releases, Native App releases, Analytics releases, & Digital Experiment Campaigns in support of Digital revenue and room night goals.
    Create test strategies, functional test plans, end to end test plans, cross channel test plans, analytics test plans, execute test scenarios & test cases, and communicate the status of testing.
    Documents the QA test effort progress accurately and submits reports of test effort progress, overall test results, bugs encountered, & any issues impeding test effort progress in a timely manner, ensuring delivery deadlines are met.
    Analyzes information and evaluates results to choose the best solution and solve problems.
    Manages the flow of questions and directs questions.
    Collaborate with IT Service Layer & Platform Teams where necessary; Digital Product Development teams, & Accessibility regularly to ensure QA & analytics best practices are followed.
    Identifies, analyzes, documents, and reports data layer & digital experiment defects on Marriott's Digital websites & Mobile Applications
    Report on and drive improvements to Digital product features using data on analytics issues identified within product areas.
    Supporting Operations
    Lend support to other Channel product development efforts as needed.
    Works with the team to put sustainable work processes and systems in place that support the execution of the strategy.
    Establishes and maintains complete and up-to-date information to ensure accurate reporting.
    Represents team in resolving situations.
    Provide & maintain a digital analytics defect analysis report showing all analytics tickets logged and current states of tickets.
    Ability to communicate to a wide range of stakeholders including executives, managers, designers, developers, & QA
    Flexible and able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
    Additional Responsibilities
    Demonstrates self-confidence, energy, and enthusiasm.
    Maintains positive working relations with internal customers and department managers.
    Manages time effectively and conducts activities in an organized manner.
    Performs other reasonable duties as assigned by manager.
    Able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner verbally & written

    MANAGEMENT

    COMPETENCIES
    Leadership
    Adaptability

    – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
    Communication

    – Conveys information and
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