- Partner with the client group in identifying issues, understanding the business needs, and providing solutions
- Drive business solutions by maintaining and applying a broad knowledge of the information technology environment
- Serve as the applications subject matter expert to assist with developing system testing processes, communicating complicated technical concepts to business leaders, and collaboratively guiding teams
- Provide advanced support to end users, resolve problems, and deliver effective solutions while maintaining the integrity and performance of the application
- Maintain system setup codes, configurations, and up-to-date documentation in accordance with best practices; promote high performance of the system, reduce downtime, and optimize user productivity
- Develop advanced ad-hoc reports and queries for analyzing data
- Coordinate business processes throughout enterprise application systems and assist in the support of complex business solutions
- Recommend new solutions and upgrades in alignment with strategic plans and business needs
- Expert knowledge of Salesforce Sales Cloud, CPQ, and Conga, with an in-depth knowledge in the functional aspects of various enterprise systems and how they support the business.
- Experienced with Salesforce integrations.
- Expert knowledge in process mapping and Microsoft Visio (Process Drawings)
- Understanding of Windows-based hardware and software applications
- Excellent analytical skills in diagnosing complex application problems and developing solutions
- Capable of working proactively, independently, and collaboratively in a team environment
- Strong written and verbal communication skills with a demonstrated ability to develop relationships and excellent client relations and customer service skills
- Certified Salesforce Administrator
- Expert experienced in Salesforce Field Cloud and scheduler.
- Knowledgeable in Salesforce Einstein AI
- Experience in the energy or utility industry
- Bachelor's degree in Information Technology, Computer Science with 5 years of relevant experience, or Master's degree with 3 years of relevant experience
- Additional work experience may be considered in lieu of degree
- Experience in the support of corporate enterprise systems
- Flexible vacation, Paid Time Off, and Sick Leave package
- Comprehensive Health, Dental, and Vision Insurance
- Short-term and Long-term Disability Insurance
- 401(k), with generous company match
- Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
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Senior Salesforce Application Administrator III - Hammonton, United States - South Jersey Industries
Description
About Us
South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.
At SJI, we believe that our employees are our most valuable asset. Whether you're a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
Position Summary
The Senior Salesforce Application Administrator at South Jersey Industries is a crucial role that leverages expert knowledge of sales processes and organizational needs to drive technology solutions for complex business problems. This position requires outstanding troubleshooting, problem-solving, and analytical skills, serving as an internal functional and technical subject matter expert for the business and technical teams. The incumbent will have an in-depth understanding of the Salesforce system and work closely with business partners and stakeholders to develop effective solutions. This role offers an ideal opportunity for individuals seeking a position at a stable, growing company that directly impacts SJI's mission of providing reliable technical solution services through innovative technology solutions.
Essential Functions:
Required Skills:
Preferred Skills:
Qualifications
Required Background:
Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you're sure to find an opportunity that makes you feel included, empowered, and ready to "bring your whole self to work" every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI "Total Rewards" Benefits Package include:
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
SJI, an energy infrastructure holding company based in Folsom, NJ, delivers energy services to customers through two primary subsidiaries: SJI Utilities (SJIU) and SJI Energy Enterprises (SJIEE). SJIU houses the company's regulated natural gas utility operations, delivering safe, reliable and affordable natural gas to more than 700,000 residential, commercial and industrial customers across New Jersey via its South Jersey Gas and Elizabethtown Gas subsidiaries. SJIEE houses the company's non-utility operations primarily focused on clean energy development and decarbonization via renewable energy production and energy management activities. Visit for more information about SJI and its subsidiaries.
