Pediatric Rehab Services Resource Coordinator-full - Winfield, United States - Northwestern Medicine

Northwestern Medicine

Verified Company

Winfield, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

The
Resource Coordinator, Rehab Services reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Rehab Services L/S/RC assumes a primary role in the supervision, development and implementation of department-related initiatives, and demonstrates team building skills to facilitate team engagement and growth.

This position includes direct patient care, mentoring, participation on appropriate committees and departmental process improvement initiatives.

The Rehab Services Resource Coordinator serves as a role model for all therapists and clinical interns in all aspects of professional, clinical, communication, education and leadership activities.

This role collaborates with RS leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction.

The Resource Coordinator places the needs of the patient and other customers as top priority and demonstrates the skills necessary to meet and exceed expectations.

This individual must possess a high degree of energy, resourcefulness, and reliability, as well as exhibit excellent interpersonal skills and professional manner.

The Resource Coordinator must be able to maintain a good rapport with physicians, fellow employees in Rehabilitative Services, other departments, and the community.

This role must be able to supervise employees in a fair, objective, and tactful manner.

Responsibilities:

In collaboration with the manager and director, is actively involved in the operational aspects of patient care and department operations to support unit specific programs and organizational initiatives.
Maintains open lines of communication within Rehabilitative Services and with other departments and leaders in the organization.
Coordinates daily work activities of professional, technical, and nontechnical employees including scheduling/assignments, vacation/education time, and schedule changes.
Enforces policy and procedures, trains new employees and monitors department education programs.
Ensures all patients are scheduled and receive the appropriate intensity of services by ongoing monitoring of schedules and billable standards set by department.
Provides timely, positive, constructive feedback, and holds staff accountable for change as evidenced by observation and peer feedback and assists with completion of staff competencies.
Contributes information as part of the performance appraisal process. Works with the Manager/Director in addressing performance gaps as they occur with clear action plans and timelines for improvement.
Identifies potential problems or opportunities in processes or personnel and communicates them to the manager/director along with recommendations for improvements.
Assists with the development of policies and procedures that reflect current operational standards.
Participates in the planning, development and implementation of department and program related initiatives.
Assists with identifying and monitoring clinical metrics and compliance on an ongoing basis.
Models exemplary professionalism and team building skills to build partnerships and advance the team in providing patient centered care.
Fosters a culture of respectful communication by listening, asking for input, open discussions, and timely acknowledgement of individual and team contributions.
Uses effective service recovery skills to solve problems or service breakdowns as they occur, keeping leader apprised of any issues.
Provides input for equipment and major purchases decisions. Authorizes purchase of supplies.

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Direct Patient Care:
Evaluations & Treatment

Performs all functions of a staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist at an advanced/expert level and meets all requirements of that position.

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Instruction & Supervision

Participates in the fieldwork education process by establishing a supportive environment that facilitates the pursuits of learning.
Supervises, mentors and provides education/instruction to facilitate professional growth of other associates, including technicians and paraprofessional staff, respecting diverse opinions and styles.
Educates and provides consultation to consumers and the public regarding the roles of the therapist and therapist assistant, as well as prevention and wellness services, including screenings and health promotion.

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Communication

Communicates effectively, both verbally and nonverbally, with all individuals at levels appropriate to their age, cognitive status, and language abilities.
Creates a culture of respectful communication by listening, asking for team member input, and demonstrating open and honest conversation, approachability, and timely acknowledgement of ind