Customer Service Specialist - Phoenix, United States - Arizona State University

Arizona State University

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Ensures highest quality service delivered to customers for assigned function and/or program in accordance with specified guidelines and priorities and ensures that service challenges are addressed and rectified in an appropriate time frame.

Job Family

Clerical & Admin Support

Department Name

PTS DPC,West,Poly Cust Service

Full-Time/Part-Time

Full-Time

VP Code

EVP BUSINESS & FINANCE

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range
- $20.00 per hour

Close Date

04June2024

Category

Essential Duties

Communicates with customers, both internal and external, in a positive, helpful and professional manner.
Provides information about Parking and Transit Services (PTS) products and services and answers some general university questions.
Delivers services specific to function, which include Delivers services specific to function, which include but are not limited to: receiving and counting money, provides correct change and issues receipts; balances cashdrawer/receipts and documents discrepancies; maintaining cash balance in pay machines.
Performs minor cleaning and equipment maintenance and light structure maintenance in public access areas.
Resolves customer issues received through personal contact and electronic systems relating to PTS policies and procedures.
Tracks issues and ensures timely delivery of solutions.
Solutions may involve/include other PTS support personnel and/or servicing equipment.
Escalates issues as needed for timely resolution.

Prepares reporting specific to function which may include:
preparation of activity reports/logs on a regular schedule, and other case management reporting/tracking tools.

Stays flexible with daily activities that may involve quickly change priorities to address needs and/or resolve customer issues, and addresses other function specific needs such as: special events and peak activity periods to service customers.
Reports problems and issues to supervisor. Ensures highest quality service delivered to customers for assigned function and/or program in accordance with specified guidelines and priorities.
Provides enhanced customer service and assists with selfservice activities.
Applies knowledge of policies and processes to educate and inform users.
Assists in the assessment of facility/program needs to facilitate planning and delivery of high quality service consistently.
May coordinate the activities of subordinates.

Minimum Qualifications

Onetwo years' customer service experience in a frontline service environment. OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Desired Qualifications
Onetwo years customer service experience in a frontline service environment. OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Experience using Microsoft suite (Word, excel, outlook)/ windows computers.

Working Environment

Required to stand for varying lengths of time and walk moderate distances to perform work duties.
May involve sitting in a higher than average height chair
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
Ability to clearly communicate to perform essential functions.
Activities may involve working in extreme weather conditions, Summer and Winter weather.

Department Statement

Parking and Transit Services (PTS) plays an integral role in support of the development o Arizona State University by managing the parking and commuter options on the four campuses.
PTS manages a 24,000+ parking inventory systemwide and strongly encourages the use of more environmentally friendly transportation options by subsidizing programs such as intercampus shuttles, carpool, carsharing, and public transit. These services assist ASU students, faculty, and staff in traveling to, around, and between campuses. PTS also provides ambassador and bike valet services to ensure a culture of safety for all pedestrians navigating the most populated campus areas. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.

ASU Statement
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
**Employmen