Tunnel Oven Gm - Phoenix, United States - Krispy Kreme

Krispy Kreme
Krispy Kreme
Verified Company
Phoenix, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview of Position:


General Manager Tunnel Oven is responsible for overall daily operations which includes, but are not limited to overseeing all aspects of sales, facilities management, ordering, processing (when necessary) and human resources.

Essential functions are "Creating Magic Moments" for our guests while driving sales with a detailed plan to grow the business and managing costs.

Making proper production orders to ensure adequate product levels to prevent outages, minimize waste, control food cost, maintain high food quality standards.


Principal Duties and Responsibilities:


  • Guest Service_
  • Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
  • Serving as a role model for customerfirst behaviors according to company standards
  • Building a team of customerfocused employees through coaching and performance management
  • Handling difficult customer situations professionally
  • Handling any customer complaints/concerns
  • Responding to customer inquiries on a timely basis
  • Ensuring all products meet Krispy Kreme quality standards
  • Conduct store tours
  • Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
  • Create appropriate atmosphere including lighting, music and temperature levels
  • Supervisory_
  • Supervising store operations
  • Ensuring all of the store's physical property is in good condition
  • Conducting or delegating opening and closing responsibilities
  • Sales_
  • Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
  • Achieving business plan objectives/budget requirements and profitability according to store operating plan and established financial goals
  • Production_
  • Understanding the production process and maintaining a schedule that guarantees high quality and output to ensure that the store is stocked with the correct amount of product at all times
  • Understanding and implementing store quality control procedures
  • Coordinating schedules to meet customer demands and to minimize labor hours
  • Understanding correct processing procedures
  • Inspecting, troubleshooting, and assessing any production or equipment problems
  • Safety and Sanitation_
  • Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc.
  • Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
  • Ensure proper food storage according to standard operating procedure and adhere to sanitation guidelines as prescribed by standard state, city and county code.
  • Perform and train proper Lock out/Tag out procedures
  • Equipment_
  • Overseeing proper upkeep of store facility and equipment
  • Personnel_
  • Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
  • Build a team of customerfocused employees and foster teamwork
  • Demonstrate leadership in employee development
  • Communicating to store employees and enforcing all store policies, standards, and practices
  • Scheduling
  • Performance reviews with employees
- _ Accounting_

  • Ensuring maximum profitability and sales growth in all store functions
  • Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
  • Completing required corporate reporting documentation, both financial, operational, and administrative
  • Managing company resources responsibly including inventory control
  • Managing financial duties
  • Protecting company assets
  • Maintaining a resourceful budget and controlling all costs and expenses
  • Managing financial duties
such as deposits, collecting accounts receivable and properly documenting all transactions

  • Payroll
  • Follow company cash handling procedures & policies
  • Accounting tasks such as counting and depositing revenues
  • Leadership_
  • Communicating and modeling company standards and policies
  • Implementing efficiently and effectively directives from store, corporate, and divisional management
  • Developing and maintaining store organization to promote efficient operations
  • Interfacing with corporate office personnel

Essential skills and Experience:


  • High school or GED required
  • Complete HGE GM Development course
  • Must perform all related competencies outlined in the HGE Shift Management & Store Management Training Workbooks including the COMPASS manual
  • Experience with sales, management, production, and customer service
  • Strong communication, organizational, and leadership skills
  • Pleasant disposition, sociable, accommodating nature, and enthusiasm
  • Selfmotivation, creativity, and adaptability
  • Basic computer, telephone, and fax knowledge
  • Must be at least 21 years of age
  • Must meet HGE driving standards (three year clean driving)
  • Pass a preemployment drug screen and criminal background check

Nonessential skills and Experience:


  • Post Sec
More jobs from Krispy Kreme
See all jobs of Krispy Kreme