Eddy's Restaurant Manager - Monkey Island, United States - Shangri-La Resort

Regular attendance in conformance with the standards which may be established by Shangri-La and Crescent Hotels and Resorts from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Upon employment, all Team Members are required to fully comply with Shangri La Resorts rules and regulations for the safe and efficient operation of resort facilities. Team Members who violate resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This list of essential functions is not exhaustive and may be supplemented as necessary.SUPPORTIVE FUNCTIONS:

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be determined by the supervisor based upon the particular requirements of the resort.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Considerable skill in complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and distinguish product quality by smell, taste, and appearance.

SPECIFIC JOB KNOWLEDGE, SKILL, & ABILITY:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

EDUCATION: High school diploma required. College degree preferred.

EXPERIENCE: Minimum 2 years Restaurant Management experience. Experience in a first class, medium-large resort is preferred.

LICENSES OR CERTIFICATES:

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff and members. It is essential that you remain professional at all times, and that you treat everyone with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed resort standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in resort procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds. performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent and Shangri-La Hotels and Resorts. Every associate should adhere to the resort security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Source: Hospitality Online