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Warner Robins

    Hotel Front Desk Representative - Warner Robins, United States - Wyndham Property

    Wyndham Property
    Wyndham Property Warner Robins, United States

    4 weeks ago

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    Description


    Looking for professional, organized, dedicated individual who is committed to providing the highest level of guest service satisfaction to our Guests.

    Candidate must have excellent communication skills and be able to handle difficult situations with tact and patience. Must be able to work cohesively as a team with co-workers and all departments.

    PLEASE DO NOT APPLY IF YOU DO NOT HAVE HOTEL FRONT DESK EXPERIENCE


    Responsibilities


    • Manage reservation process
    • Check guests in and out accepting payment along with appropriate deposits
    • Must complete all online training programs
    • Able to work cohesively with coworkers
    • Work together with housekeeping staff to make sure guest rooms are clean and ready to rent
    • Verify all clean vacant rooms are entered properly into the system
    • Able to handle all guest situations
    • Answer incoming calls and questions about rates, availability, amenities, rewards programs, and special requests
    • Book reservations accepting credit cards to guarantee the reservations
    • Able to show event space to potential clients on behalf of the Corporate Sales Manager
    • Assist guests by directing them to local shops and restaurants

    Qualifications


    • Must have at least 2 years of hotel front desk experience
    • Possess strong customer service skills, interpersonal skills, organizational skills, and time management skills
    • Must be able to be a team player and work well with all departments
    • Comfortable assisting guests over the phone as well as in-person
    • Candidate should have strong problem-resolution skills
    • MUST have a professional appearance and conduct
    • MUST HAVE reliable transportation and be on time for your shifts
    • Synexis experience preferred
    • The position is for alternating shifts Monday through Sunday
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