- Assist GFB employees and County Office personnel, primarily via the telephone, in accomplishing their corporate mission by transferring their knowledge and understanding of the technology to the employee for their use in performing their part in providing service to our members.
- Independently research, resolve and document production problems and questions.
- Proactively monitor and troubleshoot as necessary the connectivity between the county offices and the home office to ensure users have access to the data and information they need to service our members. Also troubleshoot user connectivity failures in the home office.
- Assist with the setup and configuration required to enable system access by authorized users.
- Assist with hardware/software testing and performance measurements.
- Must be able to assume the duties and responsibilities of the Support Specialist position.
- May be assigned to develop technical user documentation as well as Support Desk procedural documentation
- Keep current on IT systems and infrastructure
- Track ticket resolution and document results
- Router/Switches/Modem - tier two communication diagnosis.
- PC - tier two PC (desktop/laptop) component diagnosis. Includes hard drives, monitors/speaker bar, NIC, CD/DVD drives and power supply
- Printer/Scanner/Fax/Cameras/SmartPhones and other USB devices
-
Help Desk Specialist
1 week ago
Teksouth Corporation Macon, United StatesYou will support Air Force Reserve Command (AFRC) military and civilian personnel by utilizing the necessary tools to ensure service interruptions to customers and service requests are resolved quickly and efficiently. · Service Desk Team members will provide multi-tiered custome ...
-
Help Desk Specialist
4 days ago
Teksouth Macon, United StatesTeksouth is seeking skilled help desk personnel to provide technical support onsite at Warner Robins AFB, GA. Candidates must have an active secret clearance. · The Help Desk Specialist will answer, evaluate, and prioritize incoming telephone, voicemail, and e-mail communication, ...
-
Help Desk Specialist
1 week ago
Teksouth Macon, United StatesTeksouth is seeking skilled help desk personnel to provide technical support. The Help Desk Specialist will answer, evaluate, and prioritize incoming telephone, voicemail, and e-mail communication, as well as in-person requests for assistance from users experiencing problems with ...
-
Help Desk Specialist
5 days ago
Teksouth Macon, United StatesTeksouth is seeking skilled help desk personnel to provide technical support onsite at Warner Robins AFB, GA. Candidates must have an active secret clearance. · The Help Desk Specialist will answer, evaluate, and prioritize incoming telephone, voicemail, and e-mail communication, ...
-
HR Specialist
3 weeks ago
Nichiha Macon, United StatesPosition:HR Specialist · Department:HR · Location:Macon, GA · Reports to:HR Manager · Position Summary: The HR Specialist is responsible for efficiently operating the HR office. This includes proper processing and maintenance of both electronic and hard copy applicant and emp ...
-
IT Training Specialist II
3 weeks ago
Georgia Farm Bureau Macon, United StatesTHIS POSITION WILL INITIALLY BE BASED IN THE HOME OFFICE AND MAY TRANSITION TO A PERIODIC ALTERNATIVE WORK ENVIRONMENT AFTER TRAINING AND CONTINGENT UPON ONGOING JOB PERFORMANCE · DESCRIPTION OF ESSENTIAL DUTIES:Aid in analyzing business problems in cooperation with the productio ...
-
Patient Access Specialist-Rehab
2 weeks ago
OrthoGeorgia Macon, United StatesJob Description · Job DescriptionJob Description – Therapy Front Desk (Patient Access Specialist) · o Check in patients inclusive of collecting patient's financial responsibility for items and services and reviewing occupational/physical therapy benefit form, DME (durable medica ...
-
accounts receivable specialist
2 weeks ago
The Sign Store Macon, United StatesJob Description · Job DescriptionSalary: · The Sign Store is currently looking for a Full-time Accounts Receivable Specialist to help our Accounting Manager. We are looking for a person that has previous bookkeeping skills and experience with QuickBooks. · The Sign Store has bee ...
-
Customer Relations Specialist SED
4 days ago
Orkin Macon, United StatesOverview: · PAY = $17 TO $20 AN HOUR · We Need Your Next-Level Service Mindset at the Best in Pests. · As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the ...
-
HR Specialist
1 week ago
Nichiha USA, Inc Macon, United StatesJob Description · Job DescriptionPosition: HR Specialist · Department: HR · Location: Macon, GA · Reports to: HR Manager · Position Summary: The HR Specialist is responsible for efficiently operating the HR office. This includes proper processing and maintenance of both electroni ...
-
Accounts Receivable Specialist
1 week ago
The Sign Store Macon, United StatesJob Description · Job DescriptionSalary: · HIRING IMMEDIATELY · The Sign Store is currently looking for a Full-time Accounts Receivable Specialist to help our Accounting Manager. We are looking for a person that has previous bookkeeping skills and experience with QuickBooks. · ...
-
Helpdesk Support Specialist
1 week ago
S & K Technologies Warner Robins, United StatesJob Title Helpdesk Support Specialist Education Associate Degree Location Warner Robins, GA 31088 US (Primary) · Job Description S&K Technologies, Inc (SKT), owned by the Confederated Salish and Kootenai Tribes, is actively seeking a **Helpdesk Support Specialist** to join our t ...
-
Computer User Support Specialist
1 day ago
Inalab Consulting Inc Warner Robins, United StatesJob Title: Computer User Support Specialist · Location: Robins Air Force Base - on site · Clearance: Candidate must have or be able to obtain Secret Clearance · Inalab Consulting is recruiting Computer User Support Specialists to provide base wide network and client computer ...
-
Computer User Support Specialist
3 days ago
Inalab Consulting Inc Warner Robins, United StatesJob Description · Job DescriptionJob Title: Computer User Support Specialist · Location: Robins Air Force Base - on site · Clearance: Candidate must have or be able to obtain Secret Clearance · Inalab Consulting is recruiting Computer User Support Specialists to provide base wid ...
-
Asministrative Assistant/Billing Specialist
2 weeks ago
Southern Bridge, Inc. Warner Robins, United StatesSouthern Bridge, Inc. is an EEO employer - M/F/Vets/Disabled · We are seeking a positive, energetic, compassionate, organized, and reliable individual to join our Private Mental Health Practice as an Administrative Staff/Billing Specialist. This position requires minimum of 5 ye ...
-
IT Specialist Team Lead
2 weeks ago
Merc Mercer Warner Robins, United StatesExternal Applicants: · Please upload your · resume · on the · Apply · screen. Your application will automatically populate your resume details, and you may verify and update data on the · My Information · page. · IMPORTANT: · Please review the job posting and load · ALL ...
-
Environmental, Safety, and Occupational Health
3 weeks ago
Serco North America Warner Robins, United StatesPosition Description : · Environmental, Safety, and Occupational Health (ESOH) Compliance Specialist, Deputy · Warner Robbins Air Logistics Complex (WR-ALC) · Looking for a position as the Safety Representative/Environmental, Safety, and Occupational Health (ESOH) Compliance S ...
-
L2 Service Desk
3 weeks ago
Apex Systems Gordon, United StatesApex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. · Position: Level 2 Service Desk Specialist ...
-
Licensed Cosmetologist
1 week ago
Waxing the City of Warner Robins Byron, United StatesJob Description · Job DescriptionTO BE CONSIDERED FOR THIS POSITION applicant MUST be a LICENSED COSMETOLOGIST OR COSMETOLOGY STUDENT. · SUMMARY: · Waxing the City Warner Robins is looking to hire an amazing Waxing Specialist (we call them Cerologists) who is passionate about cl ...
-
Licensed Esthetician
1 week ago
Waxing the City of Warner Robins Byron, United StatesJob Description · Job DescriptionTO BE CONSIDERED FOR THIS POSITION applicant MUST be a LICENSED ESTHETICIAN OR AESTHETICS STUDENT. · SUMMARY: · Waxing the City Warner Robins is looking to hire an amazing Waxing Specialist (we call them Cerologists) who is passionate about clien ...
IT Support Desk Specialist I - Macon, United States - Georgia Farm Bureau
Description
THIS POSITION WILL INITIALLY BE BASED IN THE HOME OFFICE AND MAY TRANSITION TO A PERIODIC ALTERNATIVE WORK ENVIRONMENT AFTER TRAINING AND CONTINGENT UPON ONGOING JOB PERFORMANCEDESCRIPTION OF ESSENTIAL DUTIES:
High School Diploma or equivalent and 3 years' experience as a Help Desk Representative in a technology field or an Associates/Bachelor's degree and 1 year experience as a Help Desk Representative in a technology field; must successfully attained the 28 hours of study for Customer Service Certification within 60 days of employment; working knowledge of Win7 OS or greater, PC hardware in a LAN/WAN environment; strong knowledge of standard PC application software (MS Office Suite), effective interpersonal skills, excellent verbal and written communication skills required
REASONING SKILLS:
Use the software detailed in the Computer Skills section below as well as their knowledge of PC hardware, peripherals, communication equipment to diagnosis and resolve client issues. The diagnostic process includes probing the caller for appropriate situational data, prioritize the severity of the issue, solve the issue through instructions to the caller or by remoting in to the appropriate hardware device. The incumbent must through the above techniques identify the root problem, then develop the steps to resolve the problem. The incumbent may choose to step the caller through the resolution or to acquire access to their PC to resolve the issue.
If the issue cannot be resolved, follow proper escalation procedures. For escalated calls, the case will be tracked with the caller throughout the process until resolved.
COMPUTER SKILLS:
The Support Desk Specialist I must possess advanced level PC operating system/hardware and application usage skills.
See application list below.
ITSM What'sUpGold Remote Support Software
AD Support IBM-Netview IBM-TopSecret
MS Office Terminal Emulation VPN
GFB In-house developed application software Sapiens/SR Product Suite
See hardware list below.
None.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop. The employee must regularly lift and/or move up to 20 pounds. Specific vision requirements by this job include close vision and the ability to adjust focus.
OTHER JOB RESPONSIBILITIES:
On rare occasion, travel to our county offices may be required. Overnight stays possible. Some employee development training classes may be required. These classes are typically taught in Atlanta. Overnight stays may be required.
In order to drive a company vehicle, the Support Desk Specialist I must have and maintain a valid Georgia driver's license and maintain a driving record that complies with the underwriting guides for the Mutual Insurance Company.
EOE M/F/D/V AA
#LI-Onsite